STAR Financial Group
PERSONAL BANKER - MARION S. ADAMS
STAR Financial Group, Marion, Indiana, United States, 46953
STAR Financial Bank is an Indiana‑based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the world. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.
STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal‑opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable law regarding non‑discrimination in employment in every location in which we have facilities.
Position Summary The Personal Banker position is included in a workplace model that does not allow remote work.
Responsibilities
Initiate and conduct interviews with all customers.
Provide superior customer service including opening of new accounts and resolution of client inquiries.
Communicate with customers and potential customers either in person or on the phone to gather information for evaluation and recommendation of STAR’s banking solutions that best fit the client’s needs.
Complete all account maintenance issues in a timely manner.
Evaluate and respond to a wide variety of client issues either through direct personal action or referral to the proper source.
Initiate new accounts such as savings, IRAs, certificates of deposit, money market, preferred liquidity, etc. for both personal and business accounts.
Provide customers with information on deposit accounts, rates, fees, restrictions, and assist with other services.
Maintain and update knowledge relating to changes in bank products, services and procedures.
Generate new business to assist in meeting establishment profitability goals.
Generate, complete, and close consumer loans.
Participate as lead internal contact for walk‑in client sales inquiries.
Adhere to and apply all operational policies and procedures.
Identify and refer business opportunities to bank affiliates.
Serve as backup for Personal Banker I duties, Branch Manager duties and/or phone customer sales inquiries.
Assist in the orientation/mentoring of new team members.
Complete annual compliance training by designated dates, as required.
May have commercial loan administrative responsibilities.
Skills Required
Proven sales ability to identify and recommend varying solutions.
Ability to provide superior customer service through face‑to‑face and phone conversations.
Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered.
Proven critical thinking and problem‑solving skills.
Excellent oral and written communication skills.
Ability to consistently apply policies and procedures.
Strong attention to detail.
Strong organizational skills.
Proficiency in computer skills, to include Windows‑based systems.
Qualifications
Education
– High School Diploma or equivalent or better.
Preferred Education
– Associate’s or better in Business Administration or related field.
Experience
– Minimum 1 year Teller and/or Personal Banking experience.
Schedule Needs The Personal Banker role requires approximately 38.5 hours per week, scheduled between 8:30 am and 5:15 pm, Monday through Friday, with a rotating Saturday shift from 8:45 am to 12:15 pm. On weeks you’re scheduled to work Saturday, you’ll receive a shortened workday that week.
Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.
Benefits
Affordable Medical, Vision, and Dental Coverage
Flexible Dependent Care Account
Health Savings Account (with employer contributions)
Prescription Drug Plan
Employee Wellness Initiatives (physical/mental/financial)
Health Management Reimbursement Program
Short‑Term and Long‑Term Disability
Life Insurance
Tuition Reimbursement
Competitive Pay and Bonus Program
401(k) (with employer match)
Generous Paid Time Off including 11 ½ holidays.
Eligibility of benefits is determined by employment status classification and may be discussed during the interview process.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal‑opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable law regarding non‑discrimination in employment in every location in which we have facilities.
Position Summary The Personal Banker position is included in a workplace model that does not allow remote work.
Responsibilities
Initiate and conduct interviews with all customers.
Provide superior customer service including opening of new accounts and resolution of client inquiries.
Communicate with customers and potential customers either in person or on the phone to gather information for evaluation and recommendation of STAR’s banking solutions that best fit the client’s needs.
Complete all account maintenance issues in a timely manner.
Evaluate and respond to a wide variety of client issues either through direct personal action or referral to the proper source.
Initiate new accounts such as savings, IRAs, certificates of deposit, money market, preferred liquidity, etc. for both personal and business accounts.
Provide customers with information on deposit accounts, rates, fees, restrictions, and assist with other services.
Maintain and update knowledge relating to changes in bank products, services and procedures.
Generate new business to assist in meeting establishment profitability goals.
Generate, complete, and close consumer loans.
Participate as lead internal contact for walk‑in client sales inquiries.
Adhere to and apply all operational policies and procedures.
Identify and refer business opportunities to bank affiliates.
Serve as backup for Personal Banker I duties, Branch Manager duties and/or phone customer sales inquiries.
Assist in the orientation/mentoring of new team members.
Complete annual compliance training by designated dates, as required.
May have commercial loan administrative responsibilities.
Skills Required
Proven sales ability to identify and recommend varying solutions.
Ability to provide superior customer service through face‑to‑face and phone conversations.
Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered.
Proven critical thinking and problem‑solving skills.
Excellent oral and written communication skills.
Ability to consistently apply policies and procedures.
Strong attention to detail.
Strong organizational skills.
Proficiency in computer skills, to include Windows‑based systems.
Qualifications
Education
– High School Diploma or equivalent or better.
Preferred Education
– Associate’s or better in Business Administration or related field.
Experience
– Minimum 1 year Teller and/or Personal Banking experience.
Schedule Needs The Personal Banker role requires approximately 38.5 hours per week, scheduled between 8:30 am and 5:15 pm, Monday through Friday, with a rotating Saturday shift from 8:45 am to 12:15 pm. On weeks you’re scheduled to work Saturday, you’ll receive a shortened workday that week.
Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.
Benefits
Affordable Medical, Vision, and Dental Coverage
Flexible Dependent Care Account
Health Savings Account (with employer contributions)
Prescription Drug Plan
Employee Wellness Initiatives (physical/mental/financial)
Health Management Reimbursement Program
Short‑Term and Long‑Term Disability
Life Insurance
Tuition Reimbursement
Competitive Pay and Bonus Program
401(k) (with employer match)
Generous Paid Time Off including 11 ½ holidays.
Eligibility of benefits is determined by employment status classification and may be discussed during the interview process.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr