Jacksonville Zoo and Botanical Gardens
Volunteer Engagement Coordinator (Outreach, Administrative, Community Relations)
Jacksonville Zoo and Botanical Gardens, Jacksonville, Florida, United States, 32290
Volunteer Engagement Coordinator (Outreach, Administrative, Community Relations)
Join to apply for the Volunteer Engagement Coordinator (Outreach, Administrative, Community Relations) role at Jacksonville Zoo and Botanical Gardens. Application Deadline:
Applications will be accepted until 9 January 2026 and/or until a sufficient number of qualified applications have been received. We reserve the right to close the posting early if a well‑qualified candidate pool has been established. Early submission is encouraged.
Please ensure that your application highlights your experience and qualifications as they relate to the responsibilities of this role. What you'll do
Relationship Building & Community Engagement: Build trust, connection, and belonging with volunteers, staff, and community partners. Model a calm, collaborative presence in a lively, fast‑paced environment and address challenges with diplomacy, care, and consistency. Program & Project Management: Support and coordinate multiple volunteer programs and activities. Prioritize effectively, stay organized using checklists and structured workflows, and keep work moving forward while managing multiple responsibilities concurrently. Operational Awareness & Daily Coordination: Adapt to daily variations by anticipating needs, identifying potential gaps early, and communicating proactively to keep people, plans, and expectations on track. Communication & Collaboration: Foster a culture of teamwork and transparency. Approach communication as relationship‑building rather than mere information sharing. Inclusivity, Generational Awareness & Adaptive Support: Demonstrate cultural awareness and understanding to reinforce an environment where everyone feels respected, capable, and included. Professional Growth & Continuous Improvement: Model growth‑minded professionalism by balancing initiative with collaboration and approaching improvement with curiosity. What you bring
Ability to work a schedule: Sunday-Thursday. 2+ years of experience in a similar role involving community outreach, engagement, and representing the organization to customers, the public, government agencies, and other external stakeholders. Equivalent experience may be considered if it demonstrates the ability to perform the responsibilities of the role. 1+ year experience in program management, customer support, hospitality, recreation, conservation, or other relationship‑driven work. 1+ year demonstrated ability to manage multiple people, projects, and priorities simultaneously while maintaining professionalism, organization, and positive relationships. Proficiency with Microsoft Office 365 and experience using volunteer management software such as Volgistics (or similar platforms), along with comfort working in databases, scheduling systems, and communication tools. Emotional intelligence to foster a positive and impactful volunteer experience for all participants. Proven ability to exercise discretion, diplomacy, and sound judgment when handling sensitive information, conflict, or performance concerns involving volunteers or stakeholders. Ability to represent the organization in a professional manner during public engagement, outreach events, partner meetings, and volunteer interactions, reflecting the organization’s mission, values, and service standards. Demonstrated commitment to equity, inclusion, and respect when working with individuals from diverse backgrounds, perspectives, and lived experiences. Ability to work collaboratively across departments to coordinate volunteer needs, resolve scheduling or service concerns, and support shared organizational goals. Strong interpersonal communication skills, with the ability to communicate information clearly, respectfully, and professionally in both verbal and written formats across diverse audiences. Pre‑Employment Requirements: Candidates selected for this position must successfully complete all pre‑employment screenings prior to their start date, including: Verification of professional references. Employment history verification. Level II criminal background check. 5‑panel drug test. Ability to maintain a valid driver's license and age 18 years or older with a clear driving record. Physical Requirements
Ability to consistently remain on your feet for 6-8 hours on shift. Manual dexterity for standing, reaching, flexibility, and body movement for bending, crouching, walking, kneeling, stoop, bend, lift, kneel, crawl, climb, jump, dig and prolonged standing/sitting. Ability to operate motorized cart, trucks, hand and/or power tools. Ability to work outdoors and indoors under all environmental conditions and temperatures. Ability to transport and move items occasionally up to 25 pounds without difficulty for short distances. Auditory ability for verbal communication, conversation, responses via telephone, telephone systems, two‑way radio, and face‑to‑face interactions. Visual and auditory acuity appropriate for safety and discerning differences in documents. Work Conditions
Weather Exposure: Exposure to various weather conditions, including extreme heat, sunlight, cold, rain, and wind. Pathogens: Possible exposure to animal or human bloodborne pathogens. Infectious Diseases: Risk of exposure to zoonotic diseases. Hazards: Potential for injuries from wildlife, equipment, chemicals, and heights. On‑Call Responsibilities: May be scheduled to be on call to work with others for emergencies, as needed. Disaster Support: Availability to fulfill disaster‑response duties and responsibilities as needed. We are an equal opportunity employer and comply with all applicable federal, state, and local employment regulations. EOE / DRUG‑FREE WORKPLACE Jacksonville Zoo and Botanical Gardens are committed to providing equal employment opportunities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role. Candidates are encouraged to request accommodation if needed during the application, interview, or employment process.
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Join to apply for the Volunteer Engagement Coordinator (Outreach, Administrative, Community Relations) role at Jacksonville Zoo and Botanical Gardens. Application Deadline:
Applications will be accepted until 9 January 2026 and/or until a sufficient number of qualified applications have been received. We reserve the right to close the posting early if a well‑qualified candidate pool has been established. Early submission is encouraged.
Please ensure that your application highlights your experience and qualifications as they relate to the responsibilities of this role. What you'll do
Relationship Building & Community Engagement: Build trust, connection, and belonging with volunteers, staff, and community partners. Model a calm, collaborative presence in a lively, fast‑paced environment and address challenges with diplomacy, care, and consistency. Program & Project Management: Support and coordinate multiple volunteer programs and activities. Prioritize effectively, stay organized using checklists and structured workflows, and keep work moving forward while managing multiple responsibilities concurrently. Operational Awareness & Daily Coordination: Adapt to daily variations by anticipating needs, identifying potential gaps early, and communicating proactively to keep people, plans, and expectations on track. Communication & Collaboration: Foster a culture of teamwork and transparency. Approach communication as relationship‑building rather than mere information sharing. Inclusivity, Generational Awareness & Adaptive Support: Demonstrate cultural awareness and understanding to reinforce an environment where everyone feels respected, capable, and included. Professional Growth & Continuous Improvement: Model growth‑minded professionalism by balancing initiative with collaboration and approaching improvement with curiosity. What you bring
Ability to work a schedule: Sunday-Thursday. 2+ years of experience in a similar role involving community outreach, engagement, and representing the organization to customers, the public, government agencies, and other external stakeholders. Equivalent experience may be considered if it demonstrates the ability to perform the responsibilities of the role. 1+ year experience in program management, customer support, hospitality, recreation, conservation, or other relationship‑driven work. 1+ year demonstrated ability to manage multiple people, projects, and priorities simultaneously while maintaining professionalism, organization, and positive relationships. Proficiency with Microsoft Office 365 and experience using volunteer management software such as Volgistics (or similar platforms), along with comfort working in databases, scheduling systems, and communication tools. Emotional intelligence to foster a positive and impactful volunteer experience for all participants. Proven ability to exercise discretion, diplomacy, and sound judgment when handling sensitive information, conflict, or performance concerns involving volunteers or stakeholders. Ability to represent the organization in a professional manner during public engagement, outreach events, partner meetings, and volunteer interactions, reflecting the organization’s mission, values, and service standards. Demonstrated commitment to equity, inclusion, and respect when working with individuals from diverse backgrounds, perspectives, and lived experiences. Ability to work collaboratively across departments to coordinate volunteer needs, resolve scheduling or service concerns, and support shared organizational goals. Strong interpersonal communication skills, with the ability to communicate information clearly, respectfully, and professionally in both verbal and written formats across diverse audiences. Pre‑Employment Requirements: Candidates selected for this position must successfully complete all pre‑employment screenings prior to their start date, including: Verification of professional references. Employment history verification. Level II criminal background check. 5‑panel drug test. Ability to maintain a valid driver's license and age 18 years or older with a clear driving record. Physical Requirements
Ability to consistently remain on your feet for 6-8 hours on shift. Manual dexterity for standing, reaching, flexibility, and body movement for bending, crouching, walking, kneeling, stoop, bend, lift, kneel, crawl, climb, jump, dig and prolonged standing/sitting. Ability to operate motorized cart, trucks, hand and/or power tools. Ability to work outdoors and indoors under all environmental conditions and temperatures. Ability to transport and move items occasionally up to 25 pounds without difficulty for short distances. Auditory ability for verbal communication, conversation, responses via telephone, telephone systems, two‑way radio, and face‑to‑face interactions. Visual and auditory acuity appropriate for safety and discerning differences in documents. Work Conditions
Weather Exposure: Exposure to various weather conditions, including extreme heat, sunlight, cold, rain, and wind. Pathogens: Possible exposure to animal or human bloodborne pathogens. Infectious Diseases: Risk of exposure to zoonotic diseases. Hazards: Potential for injuries from wildlife, equipment, chemicals, and heights. On‑Call Responsibilities: May be scheduled to be on call to work with others for emergencies, as needed. Disaster Support: Availability to fulfill disaster‑response duties and responsibilities as needed. We are an equal opportunity employer and comply with all applicable federal, state, and local employment regulations. EOE / DRUG‑FREE WORKPLACE Jacksonville Zoo and Botanical Gardens are committed to providing equal employment opportunities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role. Candidates are encouraged to request accommodation if needed during the application, interview, or employment process.
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