Amplity
Remote Engagement (Inside Sales) Supervisor - EST/CST
Amplity, Birmingham, Alabama, United States, 35275
Remote Engagement (Inside Sales) Supervisor
Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
Position Summary The Remote Engagement (Inside Sales) Supervisor is responsible for a team of Remote Engagement Specialists to support goals, deliver results, assist with expense management, and maximize results and client satisfaction. Additionally, this role supports and collaborates with program leadership that may include Sales Managers and the Program Director to execute program-specific activities and responsibilities.
Essential Duties/Responsibilities
Ensure effective communications with Client
Plan, organize, and monitor contract deliverables in support of the team to ensure achievement of annual contract KPIs and requirements
Support the management of a team of Remote Engagement Specialists in all areas of their employment
Communicate team objectives to promote teamwork and create a strong sense of shared goals among team members
Provide timely and constructive feedback on the quality and content of calls per client expectations, using approved Coaching Guide forms
Monitor productivity, workload, and outputs of Specialists, ensuring compliance with policies and processes and addressing issues through corrective action processes
Continuously assess Specialist performance as it relates to project progress, results, and timelines; assist in creating and delivering individual development plans and performance appraisals according to Amplity’s performance management policies and standards
Support the creation of a team-oriented, productive, and positive work environment by mentoring team members through individual and team meetings
Monitor employee compliance with all company policies and procedures; engage with Amplity Compliance to resolve issues and follow up with disciplinary action when needed
Assist with managing conflict and employee relations on the team; engage Amplity Human Resources when appropriate
Maintain documentation of team members’ attendance, approve time off, schedules, expense reports, etc.
Provide coaching and support for the team by observing product discussions and selling skills and providing feedback in collaboration with the Program Director
Assist with metric and sales reporting on a regular basis
Assist with the hiring and selection process for backfills and new positions
Support new product, sales, compliance, and Amplity training for new employees
Assist team with utilization of all technology requirements: CRM use, call and interaction activity reports, sales reports, and others as needed
Ensure compliance with state/federal employment laws, corporate HR policies, and personnel policies, procedures, and guidelines
Other duties as assigned
Education and Experience
BA/BS degree or equivalent experience
Supervisory experience or active Amplity remote engagement experience ready for supervisory role
2 years Remote Engagement or related experience
Experience in aesthetics, pharmaceutical, or healthcare industry desired
Willingness to cover all time zones as needed
Must successfully complete all Amplity and client required training
Travel approximately 20%+ or as needed for client meetings and training
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Knowledge, Skills, And Abilities
Problem‑solving skills
Excellent written, verbal, interpersonal, and listening skills
Strong attention to detail and organizational skills
Excellent time management skills and ability to effectively set priorities and multitask in a fast‑paced, matrixed environment
Ability to effectively interact with other team members on all organizational levels
Ability to navigate virtual platforms
Key Performance Competencies
Decision Quality
Dealing with Ambiguity
Business Acumen
Driving for Results
Organizational Agility
Interpersonal Savvy
Customer Focus
Motivating Others
EPIIC Values All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
Excellence:
We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
Passion:
We love what we do. Our energy inspires, engages, and motivates others.
Innovation:
Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity:
We are open, honest, and transparent. We do the right thing with courage and understanding.
Collaboration:
We are better together. We actively seek the participation of others to achieve greater outcomes.
About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80s as Physician Detailing Inc. or in the 00s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision—across all business shapes, sizes + specialties.
We are on a mission to improve patient outcomes through executional excellence—enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
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Position Summary The Remote Engagement (Inside Sales) Supervisor is responsible for a team of Remote Engagement Specialists to support goals, deliver results, assist with expense management, and maximize results and client satisfaction. Additionally, this role supports and collaborates with program leadership that may include Sales Managers and the Program Director to execute program-specific activities and responsibilities.
Essential Duties/Responsibilities
Ensure effective communications with Client
Plan, organize, and monitor contract deliverables in support of the team to ensure achievement of annual contract KPIs and requirements
Support the management of a team of Remote Engagement Specialists in all areas of their employment
Communicate team objectives to promote teamwork and create a strong sense of shared goals among team members
Provide timely and constructive feedback on the quality and content of calls per client expectations, using approved Coaching Guide forms
Monitor productivity, workload, and outputs of Specialists, ensuring compliance with policies and processes and addressing issues through corrective action processes
Continuously assess Specialist performance as it relates to project progress, results, and timelines; assist in creating and delivering individual development plans and performance appraisals according to Amplity’s performance management policies and standards
Support the creation of a team-oriented, productive, and positive work environment by mentoring team members through individual and team meetings
Monitor employee compliance with all company policies and procedures; engage with Amplity Compliance to resolve issues and follow up with disciplinary action when needed
Assist with managing conflict and employee relations on the team; engage Amplity Human Resources when appropriate
Maintain documentation of team members’ attendance, approve time off, schedules, expense reports, etc.
Provide coaching and support for the team by observing product discussions and selling skills and providing feedback in collaboration with the Program Director
Assist with metric and sales reporting on a regular basis
Assist with the hiring and selection process for backfills and new positions
Support new product, sales, compliance, and Amplity training for new employees
Assist team with utilization of all technology requirements: CRM use, call and interaction activity reports, sales reports, and others as needed
Ensure compliance with state/federal employment laws, corporate HR policies, and personnel policies, procedures, and guidelines
Other duties as assigned
Education and Experience
BA/BS degree or equivalent experience
Supervisory experience or active Amplity remote engagement experience ready for supervisory role
2 years Remote Engagement or related experience
Experience in aesthetics, pharmaceutical, or healthcare industry desired
Willingness to cover all time zones as needed
Must successfully complete all Amplity and client required training
Travel approximately 20%+ or as needed for client meetings and training
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Knowledge, Skills, And Abilities
Problem‑solving skills
Excellent written, verbal, interpersonal, and listening skills
Strong attention to detail and organizational skills
Excellent time management skills and ability to effectively set priorities and multitask in a fast‑paced, matrixed environment
Ability to effectively interact with other team members on all organizational levels
Ability to navigate virtual platforms
Key Performance Competencies
Decision Quality
Dealing with Ambiguity
Business Acumen
Driving for Results
Organizational Agility
Interpersonal Savvy
Customer Focus
Motivating Others
EPIIC Values All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
Excellence:
We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
Passion:
We love what we do. Our energy inspires, engages, and motivates others.
Innovation:
Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity:
We are open, honest, and transparent. We do the right thing with courage and understanding.
Collaboration:
We are better together. We actively seek the participation of others to achieve greater outcomes.
About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80s as Physician Detailing Inc. or in the 00s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision—across all business shapes, sizes + specialties.
We are on a mission to improve patient outcomes through executional excellence—enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
#J-18808-Ljbffr