Highgate
Sales Coordinator
Fairfield Inn & Suites Homestead Florida City
60 SW 352nd St
Florida City, FL 33032
About the Company Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
Job Overview The Sales/Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/Catering. He/she is also responsible for providing attentive, courteous and efficient service to all guests.
Responsibilities
Answer telephone and email messages and respond accordingly.
Open and distribute mail.
Maintain and stay abreast of the latest computer programs/innovations (as applicable).
File all pertinent correspondence in a timely manner.
Type all correspondence pertaining to department.
Maintain adequate inventory of office supplies.
Ensure smooth operation of the office.
Type and distribute meeting minutes.
Maintain trace file as needed.
Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only).
Assist with daily operations of the Business Center as needed.
Assist in copying/faxing/mailing.
Greet guests/clients/employees when necessary.
Attend meetings/trainings as required by management.
Qualifications
High School diploma or equivalent required; experience in a hotel or a related field preferred.
At least 3 to 5 years of progressive experience in a hotel or related field preferred.
College coursework in related field helpful.
Computer knowledge/skills required.
Flexible and willing to work long hours when needed.
Light work – able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication with all levels of employees and guests, courteous and service oriented.
Effective listening, understanding, and clarification of concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all hotel‑required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling requirements.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximise efforts towards productivity, identify problem areas, and assist in implementing solutions.
Handle problems proactively, including anticipating, preventing, identifying, and solving problems as necessary.
Understand and apply complex information, data, etc., from various sources to meet objectives.
Cross‑train in other hotel related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
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About the Company Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
Job Overview The Sales/Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/Catering. He/she is also responsible for providing attentive, courteous and efficient service to all guests.
Responsibilities
Answer telephone and email messages and respond accordingly.
Open and distribute mail.
Maintain and stay abreast of the latest computer programs/innovations (as applicable).
File all pertinent correspondence in a timely manner.
Type all correspondence pertaining to department.
Maintain adequate inventory of office supplies.
Ensure smooth operation of the office.
Type and distribute meeting minutes.
Maintain trace file as needed.
Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only).
Assist with daily operations of the Business Center as needed.
Assist in copying/faxing/mailing.
Greet guests/clients/employees when necessary.
Attend meetings/trainings as required by management.
Qualifications
High School diploma or equivalent required; experience in a hotel or a related field preferred.
At least 3 to 5 years of progressive experience in a hotel or related field preferred.
College coursework in related field helpful.
Computer knowledge/skills required.
Flexible and willing to work long hours when needed.
Light work – able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication with all levels of employees and guests, courteous and service oriented.
Effective listening, understanding, and clarification of concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all hotel‑required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling requirements.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximise efforts towards productivity, identify problem areas, and assist in implementing solutions.
Handle problems proactively, including anticipating, preventing, identifying, and solving problems as necessary.
Understand and apply complex information, data, etc., from various sources to meet objectives.
Cross‑train in other hotel related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
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