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Concord Group Insurance

Associate Claims Representative

Concord Group Insurance, Auburn, Maine, us, 04211

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Join to apply for the Associate Claims Representative role at Concord Group Insurance.

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description Associate Claims Representatives handle entry‑level insurance claims under close supervision through the life‑cycle of a claim, including investigation, evaluation, and claim resolution. The purpose of this position is to provide service to agents, insureds, and others to ensure claims resolve accurately and timely.

Associate Claims Representatives are enrolled in a structured training program designed to promote professional development and advancement within our company through extensive hands‑on training and educational resources.

Responsibilities

Investigate, evaluate, and settle entry‑level insurance claims

Study insurance policies, endorsements, and forms to develop foundational product knowledge

Learn and comply with company claim handling procedures

Develop claim negotiation and settlement skills

Meet and communicate with claimants, legal counsel, and third parties

Develop specialized skills including estimating and use of designated computer‑based programs for loss adjustment

Qualifications

Associate’s degree required; bachelor’s degree preferred, or equivalent industry exposure/experience

Ability to succeed with key training milestones

Apply basic problem resolution skills and effective interpersonal skills

Read, interpret, and respond to documents such as insurance policies, procedure manuals, and legal documents at a foundational level

Accurately solve mathematical problems, including basic geometry (area and volume) and financial statements (such as accuracy in sums and unit costs)

Benefits At Concord Group, we offer a comprehensive benefits package designed to support the well‑being of our associates. Benefits include medical, vision, dental, life insurance, disability insurance, paid time off for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Compensation The anticipated annualized starting base pay range is: $50,000 - $65,000. We also offer bonus opportunities.

Equal Employment Opportunity The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law. The Concord Group participates in E-Verify.

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Finance and Sales

Industry: Insurance

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