Care Services Coordinator & Community Liaison

Location: Northeast Chicago, IL Position Type: Full-Time | Includes After-Hours On-Call About Synergy Home Care: At Synergy Home Care, we are dedicated to delivering exceptional in-home care services with compassion, professionalism, and heart. We are seeking a versatile and motivated Care Services Coordinator & Community Liaison to both support quality care delivery in the field and strengthen our relationships within the community to grow our client base. Position Summary: This role bridges care supervision and outreach. The ideal candidate will oversee client care management performance and quality of care while also building and maintaining referral relationships with hospitals, case managers, senior communities, and other healthcare professionals. You’ll be the face of Synergy—both inside the homes of our clients and out in the community. NOTE:This position requires participation in after-hours on-call rotation to ensure continuous support for caregivers and clients. Key Responsibilities: Care Supervision & Field Operations Conduct regular home visits to supervise caregivers and ensure client satisfaction Provide training, mentorship, and on-the-spot coaching for caregivers Address and resolve client or caregiver issues professionally and promptly Support onboarding and skills assessment of new field staff Maintain documentation of visits, incidents, and quality checks Step in for scheduling needs or emergency coverage as needed Participate in after-hours on-call rotation to respond to urgent client or staffing needs Community Marketing & Client Outreach Cultivate referral relationships with hospitals, discharge planners, physicians, and community partners Represent Synergy at community events, senior expos, and health fairs Deliver presentations and informational sessions on home care services Track and follow up on leads and referral activities Collaborate with leadership on local marketing strategies and outreach goals Qualifications: Background in home care, healthcare, or senior services strongly preferred CNA, LPN, or healthcare certification a plus Proven experience in supervision and/or marketing/outreach roles Excellent communication, organization, and problem-solving skills Self-driven, personable, and confident in both clinical and marketing settings Valid driver’s license and reliable transportation required Availability for after-hours on-call rotation is required Why Join Synergy? Make a direct impact on client outcomes and company growth Work in a dynamic, people-first environment Competitive pay with mileage reimbursement

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