THOMPSON MACHINERY
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home, and invest in your growth.
WHAT YOU WILL DO The Product Support Technical Trainer will support the Company’s service technicians through one-on-one and classroom instruction. The position will be responsible for researching and developing curriculum, presenting those course materials, and creating and maintaining resources for continual training. They will work closely with department supervisors, managers, and branch managers to understand business needs, using that information to develop appropriate organizational training. Reporting to the Product Support Training Manager, the position will be based in either LaVergne, TN or Memphis, Tennessee.
RESPONSIBILITIES
Plan and coordinate focused training programs for technicians.
Develop and conduct training and documentation on new procedures and systems.
Conduct classroom training events at various company locations.
Develop and maintain training curriculum, documentation, and course presentation materials as a resource inventory for future use.
Document and maintain training records for assigned operational units and class participants.
Coordinate and maintain training resource inventory.
Serve as Mentor to assigned Mentee candidates.
Develop systematic career training pathways to assigned Mentees.
Conduct mandatory training programs for all new personnel (e.g., Forklift Safety, A/C 609, etc.).
Collaborate with peers, subject matter experts, and end-user customers to define, clarify, and validate training requirements and specifications.
Develop and conduct customer technical training sessions.
Assist in recruiting efforts for all Thompson Machinery locations.
Attend assigned Caterpillar instructor-led training.
Travel between Thompson Machinery locations as assigned.
WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications:
Possess a minimum of a High School diploma or equivalent, with a preference for completing training and/or equipment service and maintenance training through an accredited technical school, equipment dealership, or manufacturer program.
Five (5) or more years’ experience with equipment service, diagnostics, and troubleshooting construction equipment.
Strong analytical skills and ability to turn complex processes into workable training programs.
Experience with and ability to utilize Microsoft Office software applications (MS Excel, Word, PowerPoint, Lotus Notes).
Ability to learn and use Caterpillar proprietary software (ET, SIS, DBS, VIMS).
Able to work in cross-functional groups and lead collaborative projects.
Strong interpersonal, problem-solving, and presentation skills.
Demonstrate mentoring, coaching, and team-building skills.
Attend training as required and actively seek to continually enhance understanding of processes and methodologies.
Detailed understanding of Thompson Machinery products and services, with a focus on how customers use our products and services.
Continuous professional development in the industries Thompson Machinery focuses on, while understanding our business model.
Manage and build new and existing relationships.
Focus on team and the importance of working together to achieve success.
Equipped with soft skills necessary for successful interactions with others.
Provide value to the company by being a contributing member of the training team, delivering products to both our customers and staff.
WHAT’S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks—they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
The Basics
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually, with increase after five years of service
Employee Assistance Program (EAP)
What Sets Us Apart
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate’s experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Listing is current as of May 07, 2025 07:44 PM
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WHAT YOU WILL DO The Product Support Technical Trainer will support the Company’s service technicians through one-on-one and classroom instruction. The position will be responsible for researching and developing curriculum, presenting those course materials, and creating and maintaining resources for continual training. They will work closely with department supervisors, managers, and branch managers to understand business needs, using that information to develop appropriate organizational training. Reporting to the Product Support Training Manager, the position will be based in either LaVergne, TN or Memphis, Tennessee.
RESPONSIBILITIES
Plan and coordinate focused training programs for technicians.
Develop and conduct training and documentation on new procedures and systems.
Conduct classroom training events at various company locations.
Develop and maintain training curriculum, documentation, and course presentation materials as a resource inventory for future use.
Document and maintain training records for assigned operational units and class participants.
Coordinate and maintain training resource inventory.
Serve as Mentor to assigned Mentee candidates.
Develop systematic career training pathways to assigned Mentees.
Conduct mandatory training programs for all new personnel (e.g., Forklift Safety, A/C 609, etc.).
Collaborate with peers, subject matter experts, and end-user customers to define, clarify, and validate training requirements and specifications.
Develop and conduct customer technical training sessions.
Assist in recruiting efforts for all Thompson Machinery locations.
Attend assigned Caterpillar instructor-led training.
Travel between Thompson Machinery locations as assigned.
WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications:
Possess a minimum of a High School diploma or equivalent, with a preference for completing training and/or equipment service and maintenance training through an accredited technical school, equipment dealership, or manufacturer program.
Five (5) or more years’ experience with equipment service, diagnostics, and troubleshooting construction equipment.
Strong analytical skills and ability to turn complex processes into workable training programs.
Experience with and ability to utilize Microsoft Office software applications (MS Excel, Word, PowerPoint, Lotus Notes).
Ability to learn and use Caterpillar proprietary software (ET, SIS, DBS, VIMS).
Able to work in cross-functional groups and lead collaborative projects.
Strong interpersonal, problem-solving, and presentation skills.
Demonstrate mentoring, coaching, and team-building skills.
Attend training as required and actively seek to continually enhance understanding of processes and methodologies.
Detailed understanding of Thompson Machinery products and services, with a focus on how customers use our products and services.
Continuous professional development in the industries Thompson Machinery focuses on, while understanding our business model.
Manage and build new and existing relationships.
Focus on team and the importance of working together to achieve success.
Equipped with soft skills necessary for successful interactions with others.
Provide value to the company by being a contributing member of the training team, delivering products to both our customers and staff.
WHAT’S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks—they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
The Basics
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually, with increase after five years of service
Employee Assistance Program (EAP)
What Sets Us Apart
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate’s experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Listing is current as of May 07, 2025 07:44 PM
#J-18808-Ljbffr