The Misch Group
Personal Lines CSR
Department:
Insurance & Financial Services
Employment Type:
Full Time
Location:
Illinois
Compensation:
$60,000 - $70,000 / year
Description
We are seeking a dedicated and experienced
Personal Lines CSR
to join our team in the Chicagoland area. We're a multi-line independent insurance agency with a strong focus on personalized service and deep community roots. We're looking for a detail-oriented professional to provide exceptional support to our personal lines clients.
Seeking a Personal Lines CSR candidate, proficient in the AMS 360 Management System or Vertafore, with at least 3 years of experience. Bonus, but not required, if candidate has Commercial Lines experience.
Required to have and maintain a current Property and Casualty License. Option to work fully remote after first 60 days with mutually agreed upon in-person training days and agency office meeting once or twice a month.
Majority of collaborative meetings conducted over TEAMS; expected to attend 6 in-person meetings per year.
Key Responsibilities Client Support:
Serve as the primary point of contact for personal lines clients, handling all service requests including policy changes, billing inquiries, and claims assistance. Policy Management:
Process endorsements, renewals, and other policy-related documentation with accuracy and efficiency. Problem Resolution:
Proactively address and resolve client issues, ensuring a high level of customer satisfaction. Collaboration:
Work closely with our sales team and carriers to provide seamless support and ensure client needs are met in a timely manner. Skills, Knowledge and Expertise
P&C License:
Must hold a current Property & Casualty license. Experience:
A minimum of 2 years of experience as an insurance CSR is required, with a preference for candidates who have prior independent agency experience. Skillset:
Strong organizational skills, excellent attention to detail, and a customer-focused mindset.
Department:
Insurance & Financial Services
Employment Type:
Full Time
Location:
Illinois
Compensation:
$60,000 - $70,000 / year
Description
We are seeking a dedicated and experienced
Personal Lines CSR
to join our team in the Chicagoland area. We're a multi-line independent insurance agency with a strong focus on personalized service and deep community roots. We're looking for a detail-oriented professional to provide exceptional support to our personal lines clients.
Seeking a Personal Lines CSR candidate, proficient in the AMS 360 Management System or Vertafore, with at least 3 years of experience. Bonus, but not required, if candidate has Commercial Lines experience.
Required to have and maintain a current Property and Casualty License. Option to work fully remote after first 60 days with mutually agreed upon in-person training days and agency office meeting once or twice a month.
Majority of collaborative meetings conducted over TEAMS; expected to attend 6 in-person meetings per year.
Key Responsibilities Client Support:
Serve as the primary point of contact for personal lines clients, handling all service requests including policy changes, billing inquiries, and claims assistance. Policy Management:
Process endorsements, renewals, and other policy-related documentation with accuracy and efficiency. Problem Resolution:
Proactively address and resolve client issues, ensuring a high level of customer satisfaction. Collaboration:
Work closely with our sales team and carriers to provide seamless support and ensure client needs are met in a timely manner. Skills, Knowledge and Expertise
P&C License:
Must hold a current Property & Casualty license. Experience:
A minimum of 2 years of experience as an insurance CSR is required, with a preference for candidates who have prior independent agency experience. Skillset:
Strong organizational skills, excellent attention to detail, and a customer-focused mindset.