Tapestry Conshohocken
Now Hiring: Sales Coordinator
Being the Sales Coordinator at a Concord Hospitality hotels is an important role and can be a great transition for a seasoned desk clerk or an entry level role to start your rewarding career in hotel sales. This role is key in the hotel’s success because you are the direct link between the front desk and our sales team. As the sales coordinator you are assisting our incoming reservation calls for groups and meetings as well as assisting the sales team with contracts, room blocks and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised! And because Concord believes in promotion from within, many of our sales coordinators today become tomorrow’s sales managers and future Director of Sales!
Key Responsibilities
Be one of the first points of contact for incoming sales calls and respond in a quick, timely, and professional manner to all internal partners and external customers. Deliver clear and concise communication representative of Concord Hospitality.
Demonstrate excellent time management, self‑motivation and proactive planning, and be organizationally savvy with a keen focus on detail.
Work diligently to complete assigned tasks and responsibilities, including but not limited to assisting with or managing room blocks, select reporting, client notification of key dates such as cut‑off or payment schedule deadlines, group resumes, event orders and BEOs, billing details, and other integral administrative aspects of the booking or execution of groups and events.
Complete or assist with various aspects of pre‑event, main event, and post‑event details: track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
Gain knowledge of the hotel’s food and beverage products, pricing, presentation, and the hotel’s function space, audio‑visual, and other details related to group and event success as needed.
Learn and use digital sales systems and conceptual sales processes (e.g. Delphi, CI/TY, PMS) and understand the hotel’s sales strategies (rates, fees, budgeted goals). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Work in a unified and collaborative way, foster teamwork, and embody an entrepreneurial spirit that enables the best possible decisions for the hotel and achieves the team’s overall goals.
Own your career development and advocate for training and job opportunities that allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Consistently attain sales activity goals and individual revenue goals, including proactive and reactive calls, tours, and appointments required for this position as outlined by Concord and your supervisor.
Carry out reasonable requests made by Management, assist with hotel administration duties, and seek to comply with company policies and procedures.
Why Concord? At Concord Hospitality, our Sales Coordinators earn competitive wages and receive an extensive benefits package including dental/vision plans, life insurance, short‑term/long‑term disability options, 401(k) options, tuition assistance plus training & development, and career advancement opportunities. We provide revenue management and digital marketing support as well as amazing training, growth opportunities, and excellent leadership. Our sales coordinators can enhance their earnings using our Business Referral Incentive Plan rewarding them for business discovered for our other Concord properties! What sets Concord apart is our passion for this business. We are established on 5 key cornerstones: Quality, Integrity, Community, Profitability, and FUN! We are huge proponents of training and development including our signature sales training – DST “Dynamic Sales Training” – which all sales managers and director of sales attend in their first year in the company. Additionally we offer many avenues for growth including our online LMS training system, regional training, mentorship program, Thirsty Thursday web series, and more.
Salary Salary $22–$25 per hour. Bonus eligible based on performance and meeting set goals and previous experience.
Equal Opportunity Employer We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Being the Sales Coordinator at a Concord Hospitality hotels is an important role and can be a great transition for a seasoned desk clerk or an entry level role to start your rewarding career in hotel sales. This role is key in the hotel’s success because you are the direct link between the front desk and our sales team. As the sales coordinator you are assisting our incoming reservation calls for groups and meetings as well as assisting the sales team with contracts, room blocks and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised! And because Concord believes in promotion from within, many of our sales coordinators today become tomorrow’s sales managers and future Director of Sales!
Key Responsibilities
Be one of the first points of contact for incoming sales calls and respond in a quick, timely, and professional manner to all internal partners and external customers. Deliver clear and concise communication representative of Concord Hospitality.
Demonstrate excellent time management, self‑motivation and proactive planning, and be organizationally savvy with a keen focus on detail.
Work diligently to complete assigned tasks and responsibilities, including but not limited to assisting with or managing room blocks, select reporting, client notification of key dates such as cut‑off or payment schedule deadlines, group resumes, event orders and BEOs, billing details, and other integral administrative aspects of the booking or execution of groups and events.
Complete or assist with various aspects of pre‑event, main event, and post‑event details: track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
Gain knowledge of the hotel’s food and beverage products, pricing, presentation, and the hotel’s function space, audio‑visual, and other details related to group and event success as needed.
Learn and use digital sales systems and conceptual sales processes (e.g. Delphi, CI/TY, PMS) and understand the hotel’s sales strategies (rates, fees, budgeted goals). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Work in a unified and collaborative way, foster teamwork, and embody an entrepreneurial spirit that enables the best possible decisions for the hotel and achieves the team’s overall goals.
Own your career development and advocate for training and job opportunities that allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Consistently attain sales activity goals and individual revenue goals, including proactive and reactive calls, tours, and appointments required for this position as outlined by Concord and your supervisor.
Carry out reasonable requests made by Management, assist with hotel administration duties, and seek to comply with company policies and procedures.
Why Concord? At Concord Hospitality, our Sales Coordinators earn competitive wages and receive an extensive benefits package including dental/vision plans, life insurance, short‑term/long‑term disability options, 401(k) options, tuition assistance plus training & development, and career advancement opportunities. We provide revenue management and digital marketing support as well as amazing training, growth opportunities, and excellent leadership. Our sales coordinators can enhance their earnings using our Business Referral Incentive Plan rewarding them for business discovered for our other Concord properties! What sets Concord apart is our passion for this business. We are established on 5 key cornerstones: Quality, Integrity, Community, Profitability, and FUN! We are huge proponents of training and development including our signature sales training – DST “Dynamic Sales Training” – which all sales managers and director of sales attend in their first year in the company. Additionally we offer many avenues for growth including our online LMS training system, regional training, mentorship program, Thirsty Thursday web series, and more.
Salary Salary $22–$25 per hour. Bonus eligible based on performance and meeting set goals and previous experience.
Equal Opportunity Employer We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr