Caliber Financial Services
Bilingual Account Specialist - Remote
Caliber Financial Services, Red Rock, Oklahoma, United States, 74651
Job Title
Bilingual Remote Account Specialist
Department Operations
Reports To Call Center Supervisor
Position location This is a limited remote role. To be considered, you must reside in Oklahoma (OK), Kansas (KS), or Missouri (MO).
Job Summary Our Bilingual Remote Account Specialists provide excellent customer service in a remote call center environment. They handle inbound and outbound calls in both Spanish and English to assist our customers with applications, information verification, and payment support.
What You’ll Do
Handle all correspondence with customers using confidence, courtesy, and professionalism to support the department’s vision of a customer centric call center
Effectively communicate Terms and Conditions and the value of our product
Assist customers with filling out application via telephone
Answer customer questions regarding applications and customer accounts
Verify accuracy of all information provided on online application
Take payments via telephone and provide payment assistance options when available
Submit applications and relay results to the customer
Understand the need to elevate customer calls when appropriate
Maintain database on new and existing customers
Meet quality and productivity goals
Other duties as assigned
What We Offer
Full-Time employment
Paid Training
Paid time off and Paid Holidays after 30 days
All equipment provided
Weekly, monthly, and yearly incentives
Employer paid Health, Dental, Life Insurance, and Short-Term Disability after 60 days
Vision, Critical Illness, Long Term Disability, Accident insurance also available after 60 days
401(k) with company match after 6 months according to plan documents
Remote Work Requirements
Reside in Oklahoma, Kansas, or Missouri
Internet service with a wired connection to router, minimum download speed of 10Mbps (satellite based ISP’s are not compatible)
Work afternoons, evenings, and weekends as scheduled
Quiet, office-like workspace, free of distraction
Other Requirements
High School Diploma or GED
1 to 3 months related experience and/or training
Bilingual - Spanish
Seniority level
Entry level
Employment type
Full-time
Job function
Other
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Department Operations
Reports To Call Center Supervisor
Position location This is a limited remote role. To be considered, you must reside in Oklahoma (OK), Kansas (KS), or Missouri (MO).
Job Summary Our Bilingual Remote Account Specialists provide excellent customer service in a remote call center environment. They handle inbound and outbound calls in both Spanish and English to assist our customers with applications, information verification, and payment support.
What You’ll Do
Handle all correspondence with customers using confidence, courtesy, and professionalism to support the department’s vision of a customer centric call center
Effectively communicate Terms and Conditions and the value of our product
Assist customers with filling out application via telephone
Answer customer questions regarding applications and customer accounts
Verify accuracy of all information provided on online application
Take payments via telephone and provide payment assistance options when available
Submit applications and relay results to the customer
Understand the need to elevate customer calls when appropriate
Maintain database on new and existing customers
Meet quality and productivity goals
Other duties as assigned
What We Offer
Full-Time employment
Paid Training
Paid time off and Paid Holidays after 30 days
All equipment provided
Weekly, monthly, and yearly incentives
Employer paid Health, Dental, Life Insurance, and Short-Term Disability after 60 days
Vision, Critical Illness, Long Term Disability, Accident insurance also available after 60 days
401(k) with company match after 6 months according to plan documents
Remote Work Requirements
Reside in Oklahoma, Kansas, or Missouri
Internet service with a wired connection to router, minimum download speed of 10Mbps (satellite based ISP’s are not compatible)
Work afternoons, evenings, and weekends as scheduled
Quiet, office-like workspace, free of distraction
Other Requirements
High School Diploma or GED
1 to 3 months related experience and/or training
Bilingual - Spanish
Seniority level
Entry level
Employment type
Full-time
Job function
Other
#J-18808-Ljbffr