National Fuel Gas Company
New York Customer Service Representatives
National Fuel Gas Company, Buffalo, New York, United States, 14266
Please reference position New York Customer Service Representatives in the subject line of email.
New York Customer Service Representatives National Fuel is currently seeking
full-time Customer Service Representatives
for an outstanding career opportunity at our Williamsville, NY Customer Response Center. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
Looking for a career change?
Love working with customers?
Looking for a set Monday – Friday schedule?
No call center experience is required.
We are looking for YOU!
PRIMARY RESPONSIBILITIES
This position requires employees to attend an instructor guided training course that will last for approximately 12-14 training will include regular assessments.
The schedule during training will be Monday – Friday 7:30 a.m. – 4 p.m.
After successful completion of training, the work schedule will be Monday – Friday 9:30 a.m. – 6:00 p.m.
Work in a fast‑paced call center environment that receives thousands of inbound calls each day from utility customers in our New York service territory.
Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests.
MINIMUM QUALIFICATIONS
High school diploma or equivalent
Prior experience in a customer service focused environment
Proficient at navigating computer applications and web-based programs
Exceptional interpersonal skills
Proven history of dependability and reliability
PREFERRED QUALIFICATIONS
Prior experience with SAP and/or Microsoft Office applications.
ABOUT NATIONAL FUEL National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.
COMPENSATION AND BENEFITS This is a position within the Company’s collective bargaining unit with an hourly rate of pay.
Starting rate of pay $25.42/hour
After 6 months $27.90/hour
After one year $29.91/hour
National Fuel offers a comprehensive benefits package including the following:
Medical and Prescription Drug Coverage
Paid Sick Time
Dental & Vision Coverage
Parental Leave for Mothers and Fathers
401(k) with Company Match
Tuition Reimbursement
Company Funded Retirement Savings Account
Life Insurance
Paid Company Holidays
Charitable Giving Program
HOW TO APPLY The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to
jobs@natfuel.com
by
1/26/26 . Attachments with a .docm extension will not be accepted.
Please reference position #26-005NY – New York Customer Service Rep in the subject line of your email.
National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.
We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.
#J-18808-Ljbffr
New York Customer Service Representatives National Fuel is currently seeking
full-time Customer Service Representatives
for an outstanding career opportunity at our Williamsville, NY Customer Response Center. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
Looking for a career change?
Love working with customers?
Looking for a set Monday – Friday schedule?
No call center experience is required.
We are looking for YOU!
PRIMARY RESPONSIBILITIES
This position requires employees to attend an instructor guided training course that will last for approximately 12-14 training will include regular assessments.
The schedule during training will be Monday – Friday 7:30 a.m. – 4 p.m.
After successful completion of training, the work schedule will be Monday – Friday 9:30 a.m. – 6:00 p.m.
Work in a fast‑paced call center environment that receives thousands of inbound calls each day from utility customers in our New York service territory.
Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests.
MINIMUM QUALIFICATIONS
High school diploma or equivalent
Prior experience in a customer service focused environment
Proficient at navigating computer applications and web-based programs
Exceptional interpersonal skills
Proven history of dependability and reliability
PREFERRED QUALIFICATIONS
Prior experience with SAP and/or Microsoft Office applications.
ABOUT NATIONAL FUEL National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.
COMPENSATION AND BENEFITS This is a position within the Company’s collective bargaining unit with an hourly rate of pay.
Starting rate of pay $25.42/hour
After 6 months $27.90/hour
After one year $29.91/hour
National Fuel offers a comprehensive benefits package including the following:
Medical and Prescription Drug Coverage
Paid Sick Time
Dental & Vision Coverage
Parental Leave for Mothers and Fathers
401(k) with Company Match
Tuition Reimbursement
Company Funded Retirement Savings Account
Life Insurance
Paid Company Holidays
Charitable Giving Program
HOW TO APPLY The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to
jobs@natfuel.com
by
1/26/26 . Attachments with a .docm extension will not be accepted.
Please reference position #26-005NY – New York Customer Service Rep in the subject line of your email.
National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.
We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.
#J-18808-Ljbffr