WesBanco
Customer Service Advisor – Part Time (Hicksville)
WesBanco is seeking a Customer Service Advisor (CSA) to work full time in a designated office location, preferably in Hicksville, Ohio. Summary
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. CSA’s are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. They must be responsive to the immediate needs of the Banking Center and proactively support Customer Service Representatives and sales platforms. The CSA manages consumer and business relationship building, focuses on daily sales initiatives, and complies with all Bank policies, procedures, and security measures. Essential Functions
Excellent Customer Service Operational and Security Proficiency Identify referral opportunities Relationship building Cross‑selling of Bank's products and services Business development (inside and outside) Essential Duties & Responsibilities
Model the standards of the Bank’s Mission, Vision, and Pledge. Assess clients’ financial needs and make appropriate recommendations. Accurately process all financial service transactions. Maintain the CSR cash drawer and follow balancing and cash handling procedures. Comply with security and audit procedures. Consistently meet and exceed sales goals for loans, deposits, partner referrals and profitability. Promote the sales culture by demonstrating strong selling abilities. Communicate and partner effectively with branch staff to promote a team environment. Monitor performance against goals and adjust sales initiatives as needed. Execute outbound calling activities and familiarize customers with bank products. Educate the team on uncovering customer opportunities. Set priorities and follow through on sales and service activities. Promote bank products in the community to support growth. Support day‑to‑day operations: customer service, open/close procedures, vault duties, cash control and inventory supply. Participate in regular sales and staff meetings. Provide service on diverse banking matters and resolve issues professionally. Build relationships with internal business partners and seek constructive feedback. Make sound judgments and decisions following established guidelines. Maintain security controls to protect against fraud and exposure. Keep all sensitive information confidential. Assist with operational duties as a cross‑trained team member. Other Skills & Requirements
Acquire and maintain proficiency in bank policies, procedures, and laws. Complete all assigned compliance training promptly. Register and maintain NMLS registry to comply with S.A.F.E. Act requirements. Proficient with Microsoft Outlook 365 and other banking software. Strong consumer lending skills and understanding of consumer lending products. Ability to generate new relationships through outbound calling and internal development. Capability to interact and build positive customer relationships; articulate concepts verbally and in writing. Strong product knowledge to sell and promote bank products. Interpret various instructions in written, oral, diagram, or schedule form. Sound mathematical and analytical skills. Excellent organizational skills and ability to multi‑task and maintain flexibility. Physical ability to lift and carry up to 25 lbs. Availability to work all hours of operations. High school diploma or GED required. Seniority Level
Entry level Employment Type
Part‑time Job Function
Other Banking
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WesBanco is seeking a Customer Service Advisor (CSA) to work full time in a designated office location, preferably in Hicksville, Ohio. Summary
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. CSA’s are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. They must be responsive to the immediate needs of the Banking Center and proactively support Customer Service Representatives and sales platforms. The CSA manages consumer and business relationship building, focuses on daily sales initiatives, and complies with all Bank policies, procedures, and security measures. Essential Functions
Excellent Customer Service Operational and Security Proficiency Identify referral opportunities Relationship building Cross‑selling of Bank's products and services Business development (inside and outside) Essential Duties & Responsibilities
Model the standards of the Bank’s Mission, Vision, and Pledge. Assess clients’ financial needs and make appropriate recommendations. Accurately process all financial service transactions. Maintain the CSR cash drawer and follow balancing and cash handling procedures. Comply with security and audit procedures. Consistently meet and exceed sales goals for loans, deposits, partner referrals and profitability. Promote the sales culture by demonstrating strong selling abilities. Communicate and partner effectively with branch staff to promote a team environment. Monitor performance against goals and adjust sales initiatives as needed. Execute outbound calling activities and familiarize customers with bank products. Educate the team on uncovering customer opportunities. Set priorities and follow through on sales and service activities. Promote bank products in the community to support growth. Support day‑to‑day operations: customer service, open/close procedures, vault duties, cash control and inventory supply. Participate in regular sales and staff meetings. Provide service on diverse banking matters and resolve issues professionally. Build relationships with internal business partners and seek constructive feedback. Make sound judgments and decisions following established guidelines. Maintain security controls to protect against fraud and exposure. Keep all sensitive information confidential. Assist with operational duties as a cross‑trained team member. Other Skills & Requirements
Acquire and maintain proficiency in bank policies, procedures, and laws. Complete all assigned compliance training promptly. Register and maintain NMLS registry to comply with S.A.F.E. Act requirements. Proficient with Microsoft Outlook 365 and other banking software. Strong consumer lending skills and understanding of consumer lending products. Ability to generate new relationships through outbound calling and internal development. Capability to interact and build positive customer relationships; articulate concepts verbally and in writing. Strong product knowledge to sell and promote bank products. Interpret various instructions in written, oral, diagram, or schedule form. Sound mathematical and analytical skills. Excellent organizational skills and ability to multi‑task and maintain flexibility. Physical ability to lift and carry up to 25 lbs. Availability to work all hours of operations. High school diploma or GED required. Seniority Level
Entry level Employment Type
Part‑time Job Function
Other Banking
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