MGM Resorts International
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show‑stopping experiences for our guests.
THE JOB At MGM Resorts International, data and relationships power unforgettable guest experiences. As a CRM Manager, you will play a critical role in ensuring our CRM platform supports customer engagement, host operations, and enterprise consistency across properties. This role serves as a subject‑matter expert for CRM functionality, system stewardship, and user enablement—helping teams leverage customer data to build meaningful, lasting relationships.
THE DAY‑TO‑DAY
Oversee day‑to‑day CRM operations to ensure hosts and property teams can effectively engage customers
Manage user access, setup, and ongoing system support
Lead customer coding processes and serve as the expert for host‑to‑customer assignments
Develop and deliver onboarding and ongoing training for CRM users across properties
Partner with Casino Marketing and Luxury teams to support property‑assisted outreach and customer touchpoints
Maintain workflows, templates, and tools used for marketing and customer engagement
Create and maintain documentation and self‑service training materials to promote efficient platform usage
Champion CRM adoption and ensure teams are leveraging tools to enhance customer engagement and data integrity
THE IDEAL CANDIDATE
3+ years of prior relevant experience in system administration or customer engagement tools
Experience with Microsoft Dynamics 365, Salesforce, or similar CRM platforms preferred
Proven ability to train and support a cross‑functional user base
Ability to interpret data and system usage to drive adoption and process improvements
Strong attention to detail with a systems‑ and process‑oriented mindset
Curious and comfortable working with technology and data
Able to collaborate effectively with Data Science and Technology teams
Strong communicator and storyteller who can bring data and insights to life
Thrives in ambiguity and can help shape new initiatives
THE PERKS & BENEFITS
Prioritize your wellness, access programs crafted to nurture your mental and physical health.
Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
Savor delicious meals for free in our employee dining room.
Park with ease—whether you're on or off shift, it's free!
From healthcare to financial support and generous time‑off options, we’ve got you covered.
Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.
VIEW JOB DESCRIPTION https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12560
Are you ready to
JOIN THE SHOW ? Apply today!
#J-18808-Ljbffr
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show‑stopping experiences for our guests.
THE JOB At MGM Resorts International, data and relationships power unforgettable guest experiences. As a CRM Manager, you will play a critical role in ensuring our CRM platform supports customer engagement, host operations, and enterprise consistency across properties. This role serves as a subject‑matter expert for CRM functionality, system stewardship, and user enablement—helping teams leverage customer data to build meaningful, lasting relationships.
THE DAY‑TO‑DAY
Oversee day‑to‑day CRM operations to ensure hosts and property teams can effectively engage customers
Manage user access, setup, and ongoing system support
Lead customer coding processes and serve as the expert for host‑to‑customer assignments
Develop and deliver onboarding and ongoing training for CRM users across properties
Partner with Casino Marketing and Luxury teams to support property‑assisted outreach and customer touchpoints
Maintain workflows, templates, and tools used for marketing and customer engagement
Create and maintain documentation and self‑service training materials to promote efficient platform usage
Champion CRM adoption and ensure teams are leveraging tools to enhance customer engagement and data integrity
THE IDEAL CANDIDATE
3+ years of prior relevant experience in system administration or customer engagement tools
Experience with Microsoft Dynamics 365, Salesforce, or similar CRM platforms preferred
Proven ability to train and support a cross‑functional user base
Ability to interpret data and system usage to drive adoption and process improvements
Strong attention to detail with a systems‑ and process‑oriented mindset
Curious and comfortable working with technology and data
Able to collaborate effectively with Data Science and Technology teams
Strong communicator and storyteller who can bring data and insights to life
Thrives in ambiguity and can help shape new initiatives
THE PERKS & BENEFITS
Prioritize your wellness, access programs crafted to nurture your mental and physical health.
Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
Savor delicious meals for free in our employee dining room.
Park with ease—whether you're on or off shift, it's free!
From healthcare to financial support and generous time‑off options, we’ve got you covered.
Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.
VIEW JOB DESCRIPTION https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12560
Are you ready to
JOIN THE SHOW ? Apply today!
#J-18808-Ljbffr