Bilingual Federal Help Desk Analyst (Part‑Time) – Remote

A leading public health technology firm is seeking a bilingual Tier 1 Customer Support Analyst to provide high-quality support for federal healthcare inquiries. This part-time role requires excellent communication skills and customer service experience. Responsibilities include resolving support requests and helping manage inquiries using technical tools like ServiceNow. Candidates must be adaptable and able to thrive in a federal technology environment. This position is available in a hybrid format, allowing work in Baltimore, MD or remotely. #J-18808-Ljbffr