Orchestra
Manager, Client Management Operations
at
Orchestra
About Orchestra
Orchestra is a strategic communications and marketing company built for today’s complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Learn more at www.orchestraco.com.
About The Role
Orchestra is seeking a Manager, Client Management Operations to support the execution of the firm’s core client management initiatives. This role is central to scaling Client Management at Orchestra and serves as a key execution partner to senior leadership. It ensures that the systems, trainings, and processes that support client retention and growth are executed consistently and effectively.
Location
New York, N.Y. or Washington, D.C. office on a hybrid basis. Staff are in the office 3 days per week.
Accountabilities and Qualifications
Partner closely with senior leaders to translate strategic priorities into actionable plans, timelines, and deliverables
Coordinate across Operations, Finance, and client-facing teams to support internal and cross-functional initiatives
Own and project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts
Support efforts to retain, grow, and strengthen client partnerships across multiple teams
Manage and prioritize multiple workstreams, balancing urgent requests with longer‑term projects
Support executive time management, scheduling, and prioritization as needed
Help drive change management initiatives by supporting adoption of new processes and ways of working
Identify opportunities to simplify workflows, improve clarity, and reduce rework
Own and manage specific processes, programs, or internal initiatives end-to‑end
Help enforce core Client Management processes (inputs, timelines, ownership), escalating gaps as needed to ensure consistency and follow-through
Support intake, triage, and prioritization of Client Management requests to ensure focus on the highest‑impact work
Prepare briefings, summaries, and materials for executive and cross‑functional meetings to enable faster, more effective decision‑making
Contribute to refining Client Management operating models based on what’s working and what’s not
Support planning and execution of high‑visibility internal and external events (e.g., trainings, conferences)
Essential Skills
4–6 years of experience in operations, project management, agency, startup, campaign, or similarly fast‑paced environments
Strong stakeholder management skills and comfort working with senior leaders
Excellent project management skills, ability to prioritize workstreams and track progress across multiple stakeholders
Proven ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail
Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment
Strong judgment and comfort handling sensitive information
Working at Orchestra
Orchestra offers competitive industry‑rate salary bands, regularly reviewed for equity across teams. The salary range for this role is $75,000–$90,000.
Benefits
Medical, dental, and vision insurance for employees and dependents
Pre‑tax Health Savings Account Savings Plan (HSA‑SP) or Flexible Spending Account (FSA)
401K with a 4% employer match and no vesting period
Generous paid time off (PTO)
Pre‑tax commuter benefits
Mobile phone reimbursement for data and minutes
Employer‑funded life insurance
Discounted annual bikeshare membership
Corporate discounts through Tickets at Work
People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high‑quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.
To ensure that applicants are matched with the job that best suits their qualifications and interests, information that you submit may be shared with our network agencies. By providing your information, you are consenting to allow us and our subsidiaries to keep your information on file and to contact you regarding job opportunities, recruitment events, and other related updates.
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at
Orchestra
About Orchestra
Orchestra is a strategic communications and marketing company built for today’s complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Learn more at www.orchestraco.com.
About The Role
Orchestra is seeking a Manager, Client Management Operations to support the execution of the firm’s core client management initiatives. This role is central to scaling Client Management at Orchestra and serves as a key execution partner to senior leadership. It ensures that the systems, trainings, and processes that support client retention and growth are executed consistently and effectively.
Location
New York, N.Y. or Washington, D.C. office on a hybrid basis. Staff are in the office 3 days per week.
Accountabilities and Qualifications
Partner closely with senior leaders to translate strategic priorities into actionable plans, timelines, and deliverables
Coordinate across Operations, Finance, and client-facing teams to support internal and cross-functional initiatives
Own and project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts
Support efforts to retain, grow, and strengthen client partnerships across multiple teams
Manage and prioritize multiple workstreams, balancing urgent requests with longer‑term projects
Support executive time management, scheduling, and prioritization as needed
Help drive change management initiatives by supporting adoption of new processes and ways of working
Identify opportunities to simplify workflows, improve clarity, and reduce rework
Own and manage specific processes, programs, or internal initiatives end-to‑end
Help enforce core Client Management processes (inputs, timelines, ownership), escalating gaps as needed to ensure consistency and follow-through
Support intake, triage, and prioritization of Client Management requests to ensure focus on the highest‑impact work
Prepare briefings, summaries, and materials for executive and cross‑functional meetings to enable faster, more effective decision‑making
Contribute to refining Client Management operating models based on what’s working and what’s not
Support planning and execution of high‑visibility internal and external events (e.g., trainings, conferences)
Essential Skills
4–6 years of experience in operations, project management, agency, startup, campaign, or similarly fast‑paced environments
Strong stakeholder management skills and comfort working with senior leaders
Excellent project management skills, ability to prioritize workstreams and track progress across multiple stakeholders
Proven ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail
Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment
Strong judgment and comfort handling sensitive information
Working at Orchestra
Orchestra offers competitive industry‑rate salary bands, regularly reviewed for equity across teams. The salary range for this role is $75,000–$90,000.
Benefits
Medical, dental, and vision insurance for employees and dependents
Pre‑tax Health Savings Account Savings Plan (HSA‑SP) or Flexible Spending Account (FSA)
401K with a 4% employer match and no vesting period
Generous paid time off (PTO)
Pre‑tax commuter benefits
Mobile phone reimbursement for data and minutes
Employer‑funded life insurance
Discounted annual bikeshare membership
Corporate discounts through Tickets at Work
People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high‑quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.
To ensure that applicants are matched with the job that best suits their qualifications and interests, information that you submit may be shared with our network agencies. By providing your information, you are consenting to allow us and our subsidiaries to keep your information on file and to contact you regarding job opportunities, recruitment events, and other related updates.
#J-18808-Ljbffr