German American
Job Title:
Digital Banking Analyst
Summary of Duties and Responsibilities As a Digital Banking Analyst, you will ensure Digital Banking products are functioning as expected. You will also be primarily responsible for supporting and maintaining crucial applications including online banking, mobile banking, debit card and ATM services, and supporting our internal staff to resolve specific issues and inquiries.
What You'll Do
A Day in the Life
– Your focus will be supporting our internal and external customers in a variety of ways including providing escalated support for critical Digital Banking services and equipment, managing application updates and hotfixes, as well as coordinating small‑scale projects to meet deadlines. You will also work with various business units to communicate product release information, improve processes linked to Digital Banking, and analyze reporting to measure customer trends. As you gain experience, you will flex your communication and decision‑making skills as you take ownership of critical systems, manage vendor relationships, and communicate with stakeholders.
What It Takes
5+ years banking experience in application support and/or customer support of digital services
Bachelor’s degree in Computer Science or Computer Information systems preferred
Vendor and/or project management experience preferred
Working knowledge of customer form factors, including mobile devices, tablets, desktop/laptops and the associated operating systems and Internet browsers
Ability to communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, and work independently and as a team member
Adhering to compliance laws, regulations and established bank policies and procedures, including Bank Secrecy Act and Anti‑Money Laundering
Attention to detail and strong organizational skills
Proficiency in Microsoft Word, Excel, Access and Visio
Bonus Points
Experience supporting customer‑facing applications
Bilingual/Multi‑lingual
What We Can Offer You
Medical, dental, vision, STD, LTD, Life insurance, etc.
17 days paid time off, 11 paid holidays and bereavement leave
Educational Assistance Program \ Wellness benefits
Life event coverage
Paid parental bonding leave
Service awards
Financial benefits including 401(k) match, stock purchase plan and more
Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping
Logo wear discounts
Free checking account, checks and discounted bank services
This position will be located at:
Operations Center
About Us German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
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Digital Banking Analyst
Summary of Duties and Responsibilities As a Digital Banking Analyst, you will ensure Digital Banking products are functioning as expected. You will also be primarily responsible for supporting and maintaining crucial applications including online banking, mobile banking, debit card and ATM services, and supporting our internal staff to resolve specific issues and inquiries.
What You'll Do
A Day in the Life
– Your focus will be supporting our internal and external customers in a variety of ways including providing escalated support for critical Digital Banking services and equipment, managing application updates and hotfixes, as well as coordinating small‑scale projects to meet deadlines. You will also work with various business units to communicate product release information, improve processes linked to Digital Banking, and analyze reporting to measure customer trends. As you gain experience, you will flex your communication and decision‑making skills as you take ownership of critical systems, manage vendor relationships, and communicate with stakeholders.
What It Takes
5+ years banking experience in application support and/or customer support of digital services
Bachelor’s degree in Computer Science or Computer Information systems preferred
Vendor and/or project management experience preferred
Working knowledge of customer form factors, including mobile devices, tablets, desktop/laptops and the associated operating systems and Internet browsers
Ability to communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, and work independently and as a team member
Adhering to compliance laws, regulations and established bank policies and procedures, including Bank Secrecy Act and Anti‑Money Laundering
Attention to detail and strong organizational skills
Proficiency in Microsoft Word, Excel, Access and Visio
Bonus Points
Experience supporting customer‑facing applications
Bilingual/Multi‑lingual
What We Can Offer You
Medical, dental, vision, STD, LTD, Life insurance, etc.
17 days paid time off, 11 paid holidays and bereavement leave
Educational Assistance Program \ Wellness benefits
Life event coverage
Paid parental bonding leave
Service awards
Financial benefits including 401(k) match, stock purchase plan and more
Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping
Logo wear discounts
Free checking account, checks and discounted bank services
This position will be located at:
Operations Center
About Us German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
#J-18808-Ljbffr