Uber
Lead Product Manager, Grocery & Retail Payments & Merchant Enablement
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Location: San Francisco, CA.
About The Role
As a Lead Product Manager on the Grocery & Retail Delivery Experience team, you will transform Uber delivery into a flawless experience for customers, merchants, and couriers. You will define and execute the product strategy to improve fulfillment across verticals, build tools for merchants, and ensure data integrity, compliance, and fraud prevention.
What The Candidate Will Do
The opportunities to evolve the delivery experience for grocery & retail are myriad. As a Lead PM you will lead a team focused on:
- Merchant Success
- Payments & Fraud
- Restricted Item Compliance
Responsibilities include:
- Be a thought leader for ensuring merchant success and fulfillment quality on our platform.
- Partner with sales, account management, and merchants to identify pain points and develop tools that help optimize their business.
- Enable the sale of Restricted Items (e.g., alcohol, CBD) in compliance with global laws.
- Ensure accurate and timely payment processes and reduce fraud.
- Collaborate with regional operations to understand market nuances and devise product solutions.
- Influence roadmaps of other Uber teams to support a healthy marketplace.
Basic Qualifications
- Minimum 10 years delivering successful, innovative products.
- Technical savviness—understanding of software engineering practices.
- People management experience; directly managing PMs.
- Attention to detail across mobile, web, and customer surfaces.
- Customer obsession—craft elegant, simple solutions.
- Strong data intuition; ability to turn data into insights.
- Action-oriented mindset, collaborative, simplifying complex problems.
- High standards across responsibilities and deliverables.
- Desire to grow and learn.
Preferred Qualifications
- B2B and/or financial products experience.
- Fulfillment and/or marketplace experience.
- Experience building products from 0 to 1.
- Experience in grocery, retail, CPG, or e-commerce industry.
- Experience launching products alongside data science teams.