Great Wolf Lodge
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Guest Service & Sales Agent
role at
Great Wolf Lodge
Pay: Incentive opportunities – Pack Members may earn additional performance‑based incentive pay. Recent averages for this position are $2–$5 per hour.
As a Guest Service & Sales Agent, you’re the first and last point of contact for our guests and a key driver of revenue and guest satisfaction. In this dual role, you’ll go beyond traditional check‑in and check‑out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge’s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will directly impact guest enjoyment and your earning potential.
Join our Pack
Grow your career: Launch or elevate your hospitality career in a role that builds consultative sales skills and guest experience savvy needed to become a high‑earning leader in resort sales or operations.
Maximize Your Earnings: Take advantage of incentive opportunities tied directly to your performance – the better you serve and sell, the more you earn.
Great Perks: Discounts on vacations, employee referral incentives, and Great Wolf’s Scholarship Program.
Learn While You Earn: Access Great Wolf University for on‑the‑job training, functional, and leadership development.
Prioritize Your Well‑Being: Flexible scheduling, holistic wellness program, technology support, and Employee Assistance Program.
Celebrate Your Uniqueness: Join a team that champions diversity and inclusion, making everyone feel welcome and valued.
Comprehensive Benefits
Medical, Dental, Vision, and Life insurance with HSA.
Mental well‑being and telehealth resources.
401(k) with employer match.
Paid vacation time off and parental leave.
Waterpark passes, vacation discounts, and other perks.
Essential Duties & Responsibilities
Welcome and assist guests with check‑in and check‑out processes using property management systems.
Actively boost revenue by promoting lodge offerings and upgrades through consultative selling.
Engage guests in proactive conversations to uncover hidden needs, leading to add‑on experiences and stronger satisfaction.
Respond to guest inquiries and special requests with warmth, accuracy, and a concierge‑level approach.
Leverage mobile devices, self‑service kiosks, and property software for seamless, tech‑enabled guest experiences.
Verify guest identity, process secure payments, and manage billing with precision.
Maintain accurate records of guest stays, room assignments, and transactions.
Handle lost‑and‑found items efficiently, ensuring proper documentation and follow‑up.
Communicate guest needs and feedback to appropriate departments for timely resolution.
Keep the front desk and lobby area clean, organized, and welcoming.
Offer guidance on resort amenities, local attractions, and directions to help guests enjoy their stay.
Basic Qualifications & Skills
Flexibility with schedule, including nights, weekends, and holidays.
Strong previous customer service and/or sales experience.
Successful background check and drug screening.
Demonstrated empathy and genuine desire to serve others; ability to anticipate guest needs and create memorable moments.
Enthusiastic, positive, proactive, and dependable.
Excellent teamwork and communication abilities.
Strong multitasking and prioritization skills in a fast‑paced environment.
Experience or ability to learn using mobile technology, front desk software, and self‑service kiosks.
Preferred Skills & Qualities
High School Diploma or equivalent.
Able to effectively upsell and cross‑sell resort offerings.
Strong consultative selling skills with the ability to tailor recommendations in real time.
Ability to build rapport quickly and use storytelling or product knowledge to drive interest.
Physical Requirements
Ability to stand and/or sit for extended periods and walk, bend, reach, and stoop regularly during a shift.
Capable of lifting up to 30 lbs.
Comfortable working in a busy, loud, and guest‑facing environment with frequent distractions.
Ability to speak clearly, listen, and respond attentively in a dynamic, fast‑paced setting.
Application Instructions: Click “Apply Now” or chat with a recruiter (bottom of screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
This contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing, or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
#J-18808-Ljbffr
Guest Service & Sales Agent
role at
Great Wolf Lodge
Pay: Incentive opportunities – Pack Members may earn additional performance‑based incentive pay. Recent averages for this position are $2–$5 per hour.
As a Guest Service & Sales Agent, you’re the first and last point of contact for our guests and a key driver of revenue and guest satisfaction. In this dual role, you’ll go beyond traditional check‑in and check‑out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge’s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will directly impact guest enjoyment and your earning potential.
Join our Pack
Grow your career: Launch or elevate your hospitality career in a role that builds consultative sales skills and guest experience savvy needed to become a high‑earning leader in resort sales or operations.
Maximize Your Earnings: Take advantage of incentive opportunities tied directly to your performance – the better you serve and sell, the more you earn.
Great Perks: Discounts on vacations, employee referral incentives, and Great Wolf’s Scholarship Program.
Learn While You Earn: Access Great Wolf University for on‑the‑job training, functional, and leadership development.
Prioritize Your Well‑Being: Flexible scheduling, holistic wellness program, technology support, and Employee Assistance Program.
Celebrate Your Uniqueness: Join a team that champions diversity and inclusion, making everyone feel welcome and valued.
Comprehensive Benefits
Medical, Dental, Vision, and Life insurance with HSA.
Mental well‑being and telehealth resources.
401(k) with employer match.
Paid vacation time off and parental leave.
Waterpark passes, vacation discounts, and other perks.
Essential Duties & Responsibilities
Welcome and assist guests with check‑in and check‑out processes using property management systems.
Actively boost revenue by promoting lodge offerings and upgrades through consultative selling.
Engage guests in proactive conversations to uncover hidden needs, leading to add‑on experiences and stronger satisfaction.
Respond to guest inquiries and special requests with warmth, accuracy, and a concierge‑level approach.
Leverage mobile devices, self‑service kiosks, and property software for seamless, tech‑enabled guest experiences.
Verify guest identity, process secure payments, and manage billing with precision.
Maintain accurate records of guest stays, room assignments, and transactions.
Handle lost‑and‑found items efficiently, ensuring proper documentation and follow‑up.
Communicate guest needs and feedback to appropriate departments for timely resolution.
Keep the front desk and lobby area clean, organized, and welcoming.
Offer guidance on resort amenities, local attractions, and directions to help guests enjoy their stay.
Basic Qualifications & Skills
Flexibility with schedule, including nights, weekends, and holidays.
Strong previous customer service and/or sales experience.
Successful background check and drug screening.
Demonstrated empathy and genuine desire to serve others; ability to anticipate guest needs and create memorable moments.
Enthusiastic, positive, proactive, and dependable.
Excellent teamwork and communication abilities.
Strong multitasking and prioritization skills in a fast‑paced environment.
Experience or ability to learn using mobile technology, front desk software, and self‑service kiosks.
Preferred Skills & Qualities
High School Diploma or equivalent.
Able to effectively upsell and cross‑sell resort offerings.
Strong consultative selling skills with the ability to tailor recommendations in real time.
Ability to build rapport quickly and use storytelling or product knowledge to drive interest.
Physical Requirements
Ability to stand and/or sit for extended periods and walk, bend, reach, and stoop regularly during a shift.
Capable of lifting up to 30 lbs.
Comfortable working in a busy, loud, and guest‑facing environment with frequent distractions.
Ability to speak clearly, listen, and respond attentively in a dynamic, fast‑paced setting.
Application Instructions: Click “Apply Now” or chat with a recruiter (bottom of screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
This contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing, or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
#J-18808-Ljbffr