New Mexico Staffing
divh2Manager, HCP Engagement Lead/h2pThe Manager, HCP Engagement Lead is a dedicated execution role responsible for the day-to-day operation and administration of the RD Healthcare Professional (HCP) engagement and contracting process. This position is the primary point of contact for internal stakeholders seeking to engage external experts and is accountable for ensuring all contracts, payments, and documentation are processed efficiently, compliantly, and in accordance with the CoEs established white glove service standards. This role supports the Associate Director in maintaining the integrity of the centralized system and achieving audit-readiness. This position reports directly to the Associate Director, RD HCP Engagement Center of Excellence (CoE)./ppKey Responsibilities Include:/pulliOperational Execution and Contract Management/liulliExecute the end-to-end HCP contracting workflow, including drafting agreements, securing internal approvals, and managing signature processes using the centralized system (e.g., iHub/Veeva)/liliProcess all HCP payments and expense reimbursements accurately and in a timely manner, adhering strictly to fair market value (FMV) determinations and financial compliance standards/liliServe as the primary operational point of contact for internal RD stakeholders (GMA, Clinical) and external HCPs regarding contract status, payment inquiries, and logistics/liliOversee the consistent input and maintenance of all HCP contract and engagement data within the centralized system to ensure a single source of truth/liliMonitor and support the HCP engagement process, ensuring accurate tracking of activities and assisting in the identification and resolution of operational bottlenecks in collaboration with the Associate Director./li/ulliService Excellence and Compliance Support/liulliImplement the white glove service standards set by the Associate Director, ensuring professional, timely, and consistent communication with external experts to provide a smooth and effortless engagement experience/liliTriage and address immediate HCP feedback and complaints regarding the engagement process, escalating systemic issues to the Associate Director for strategic resolution/liliMaintain meticulous documentation and record-keeping for all HCP contracts and interactions to ensure the CoE is fully prepared for internal and external audits/liliSupport the Associate Director in monitoring for KOL fatigue and contract thresholds by actively tracking expert engagement frequency/li/ulliData and Metrics Support/liulliSupport the Associate Director in the development and routine generation of performance dashboards and KPIs related to contracting cycle time, payment processing, and operational efficiency/liliExtract and prepare engagement/contracting data for analysis to help identify trends, bottlenecks, and opportunities for process optimization/liliUtilize technology and the centralized system to support the tracking of all required compliance metrics/liliSupport the identification of process improvement opportunities within the CoE, and contribute to the implementation of innovative solutions including technology and AI tools to enhance workflows across Medical Affairs and RD/liliSupport the identification of process inefficiencies by gathering operational data and assisting in the implementation of scalable, automated solutions to reduce cycle times and administrative burden/liliParticipate in cross-functional Root Cause Analysis (RCA) efforts, documenting findings and contributing to the execution of corrective and preventive action (CAPA) plans under the guidance of the lead./li/ul/ulpQualifications/ppEducation and Experience:/pulliBachelors degree in Business Administration, Life Sciences, Finance, or a related field is required/liliMinimum of 5 years of hands-on experience in pharmaceutical or biotechnology operations, with direct experience in HCP contracting, finance operations, or compliance/liliProven proficiency in using iHub or similar contract/CRM management platforms for data entry, workflow management, and contract processing. Strong foundational knowledge of global compliance requirements related to HCP engagement, including FMV, transparency reporting, and anti-bribery regulations./li/ulpSkills and Competencies:/pulliStrong project management and organizational skills/liliDemonstrated in-depth understanding of HCP compliance frameworks and reporting requirements/liliDeep understanding of HCP engagement processes and compliance frameworks, with knowledge of global transparency, FMV, and reporting requirements/liliProven track record of proactive, entrepreneurial work style/liliExcellent communication, presentation and collaboration skills/liliHigh attention to detail, accuracy, and documentation standard/liliProficient with Excel, PowerPoint, and CRM/engagement tracking tools/liliStrong interpersonal skills with ability to manage multiple cross-functional stakeholders/li/ulpCompetencies/pulliAccountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change./liliStrategic Thinking
Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business./liliPatient
Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders./liliImpactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka./liliRespectful Collaboration - Seek and value others perspectives and strive for diverse partnerships to enhance work toward common goals./liliEmpowered Development - Play an active role in professional development as a business imperative./li/ulpCompensation: Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidates job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws./ppApplication Deadline: This will be posted for a minimum of 5 business days./ppCompany benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death
dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits./p/div
Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business./liliPatient
Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders./liliImpactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka./liliRespectful Collaboration - Seek and value others perspectives and strive for diverse partnerships to enhance work toward common goals./liliEmpowered Development - Play an active role in professional development as a business imperative./li/ulpCompensation: Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidates job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws./ppApplication Deadline: This will be posted for a minimum of 5 business days./ppCompany benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death
dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits./p/div