Product Support Specialist CSR

divh2Product Support Specialist CSR/h2pThis is a remote, work from home position. We are seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you!/ppSchedule: 9:00 am EST - 6 pm EST/ppRate paid in USD: $2.48/ph3Requirements/h3ulliA minimum of 3 years of customer service/technical support experience, preferably in a contact center or similar environment./liliMust have an experience using Zendesk./liliFluent in both English both spoken and written./liliPossess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB)./liliStable and reliable internet connection./liliStrong computer skills and proficiency in various software applications./liliA commitment to providing exceptional customer service and a genuine desire to help customers./li/ulh3Responsibilities/h3ulliInteracting with customers via email, online chat, and phone calls to address their inquiries and concerns./liliProviding prompt and accurate responses to all customer questions, ensuring a positive customer experience./liliAssisting customers in setting up and resolving issues related to their accounts./liliVerifying the identity of customers to maintain account security./liliManaging a high volume of customer interactions effectively and efficiently./liliIdentifying and assessing customer needs and taking appropriate actions to ensure their satisfaction./liliProviding customers with accurate, valid, and comprehensive information using the appropriate tools and methods./liliHandling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution./liliMaintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner./liliFollowing company communication procedures, guidelines, and policies./liliGoing the extra mile to engage and delight customers./liliStriving to achieve and exceed defined productivity and performance goals./li/ulh3Benefits/h3ulliWork from home/liliAccess to diverse projects/liliOpportunities for professional growth/liliCollaboration with diverse teams/liliNo commute time/liliNo dress code (unless theres a meeting!)/liliEco-friendly work lifestyle/liliExposure to a multicultural team/liliPotential for long-term engagement/liliImproved work-life balance/li/ulpAbout 1840

Company/pp1840

Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide./ppOur mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential./ppWe are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent./p/div