Spire
divh2Rep, Customer Solutions/h2pBe the steady, trusted voice customers count on and build a meaningful career while you do it. As a Customer Solutions Representative at Spire, youll help customers start, stop, and transfer services, navigate billing questions, and get urgent support when it matters most - making everyday energy access seamless. Every call becomes a chance to offer clarity, care, and real solutions that strengthen trust in our communities./ppThis entry-level role is your gateway into the natural gas industry, backed by hands-on training, supportive teammates, and leaders who truly listen. At Spire, adaptability, collaboration, and ownership guide everything we do and theyre the qualities that help you grow. Whether youre looking to advance into leadership, operations, or specialized customer support, Spire gives you the platform to build a long-term, purpose-driven career./ppAt Spire, were committed to understanding the needs of the homes and businesses we serve. Thats why were always looking for driven, collaborative people to join our teambecause delivering the best service starts with bringing together the best people./ppWe find the best by hiring those who share our values of safety, inclusion, and integrity, and who demonstrate the core competencies that bring our vision, mission, and culture to life:/pulliAdaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs./liliCollaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyones input is welcomed./liliOwnership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative./li/ulpBy living these values and competencies, we create a workplace where employees feel welcome, respected, and valuedwhile making a meaningful impact in the communities we serve./ppDuties and responsibilities include:/pulliRespond to calls and emails as the first point of contact/liliHandle service requests with confidence/liliResolve billing issues and guide customers through payments/liliApply policy knowledge with sound judgment/liliStay cool under pressure and deliver excellent service/liliJump in wherever youre needed/li/ulpRequired education includes:/pulliA high school diploma or equivalent/li/ulpRequired knowledge, skill, and abilities include:/pulliStrong listening skills/liliEmpathy, patience, and a knack for multitasking/liliCritical thinking and problem-solving chops/liliComfort with Microsoft Office and digital tools/liliConfidence to ask questions and share ideas/liliDemonstrate reliability with consistent attendance and punctuality, ensuring adherence to work schedules and contributing to team productivity and operational efficiency/li/ulpPhysical demands, environment, and schedule include:/pulliFull-time, hourly position/liliHybrid work model/lili8-week in-office training to set you up for success/liliRegular schedule with occasional overtime/liliShared, team-oriented office environment/li/ulpPosting requirements:/ppDisclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified./ppSpire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity Employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individuals race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws./p/div