Tier I Service Desk Technician (Help Desk Technician)

divh2Tier I Service Desk Technician - Helpdesk/Phone Support/h2pAs required by our governmental client, this position requires you to be a US Citizen and be able to obtain a Public Trust. The Tier I Service Desk Technician - Helpdesk/Phone Support must be fluent in reading, writing, and speaking English. This role serves on-site at the customers headquarters facility based on the following shifts: (1) Monday through Friday from 6:00AM to 2:00PM. Tier I Service Technicians will maintain a rotating on-call schedule for one (1) on-site 10-hour Saturday shift per month./ppCompensation

Benefits: Estimated starting salary range for Tier I Service Desk Technician - Helpdesk/Phone Support: $67,000 - $70,000. Pay is commensurate with experience. Full-time benefits include medical, dental, vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice./ppTier I Service Desk Technician - Helpdesk/Phone Support Responsibilities Include:/pulliProvides Tier I technical support for industry users who are utilizing various web accessed programs via phone, live chat, and email./liliProvides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports)/liliAssists the customer base in troubleshooting and configuration of Internet browser settings./liliResponsible for ticket entry in ticketing system, documenting, tracking, and monitoring the incident to ensure a timely resolution./liliPerforms other duties as assigned./li/ulpTier I Service Desk Technician - Helpdesk/Phone Support Experience, Education, Skills, Abilities requested:/pulliHigh school diploma or equivalent; fluent in reading, writing, and speaking English/lili3-5 years prior Help Desk experience./liliCertifications required: ITIL Foundations, Comptia A +, Comptia Network +, Comptia Security+/liliWorking knowledge of Windows 10 and later operating systems/liliHardware experience: HP/Dell laptops, desktop hardware and printers; Apple iPhones, iPads and Microsoft Surface tablets/liliSoftware experience: Attachmate Reflection Suite, SQL, HTML, JavaScript, Active Directory, Microsoft SCCM, MBAM/BitLocker, Adobe, CISCO, and Intune for mobile, Microsoft System Center Service Manager (MSCSM)/liliWireless experience: 802.11 protocols and Level I/II VoIP operations and troubleshooting/liliMobile Devices experience: Ability to support and maintain mobile devices, including experience with device management/liliAsset Intelligence experience: Asset management processes, including IT hardware and software and software licenses./liliKnowledge of incident and problem management./liliExperienced with collaboration within help desk teams, team player, client focused./liliExcellent working knowledge of MS Office products (Excel, Word, etc.)/liliStrong analytic skills, attention to detail, demonstrate strong and orderly thought process./liliAbility to independently research problems and locate solutions using industry tools, web resources, and vendor sources./liliAbility to communicate effectively and professionally with excellent listening skills./liliAbility to troubleshoot issues./liliProfessional phone demeanor./liliAbility to learn quickly and retain information./liliAbility to type/keyboard at 40 wpm or better./liliAbility to utilize proper grammar in all written communications./liliAbility to multitask efficiently (enter a ticket and listen to a user/Live Chat and assist a caller)./liliPrompt and reliable./liliAbility to use the latest IM communication tool (i.e., Skype for Business or Jabber)./liliMust pass pre-employment qualifications of Cherokee Federal/li/ulpCompany Information: Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the governments mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com./ppCherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply./ppLegal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice./p/div