Travel Operations and Sales Support Specialist

divh2Travel Operations And Sales Support Specialist/h2pThis role is responsible for daily distribution of travel member benefits, including digital and in-person international drivers permits, as well as supporting the retention of travel customers with existing bookings. Also, responding promptly and professionally to inquiries from customers, vendors, and travel agents, ensuring accurate information and courteous communications. This role will be in-person at our Vancouver location./ppAt AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, weve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply/ppYoull play an important role in bringing AAA Washingtons spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!/ppEssential Duties/Responsibilities:/pulliEfficiently administer and process member on-line sales, such as international driving permits./liliReview applicable documents and accurately process in-person international driving permits to customers in-person at locations such as kiosks or travel events in a timely and customer friendly manner./liliResponsible for travel document recordkeeping, including copying, filing, and distributing./liliIdentify travel cross-sell and new business opportunities and refer to the appropriate sales and/or tension channel (i.e. travel insurance)/liliProvide technical sales support of digital products by appointment (i.e. currency, TripTiks)./liliCollaborates with team members to resolve customer issues./liliResolve customer issues in collaboration with team members./liliReceive, process, and/or distribute documents, including return mail, paper mail, payments and faxes./liliReview, respond, and/or forward centralized store email boxes/liliSupport travel advisors by responding to inquiries from travel customers with existing bookings./liliDocument all travel inquiries and reservation changes in the CRM./liliBack up the Travel Help Desk with internal support or referral for all travel technology issues including answers, advice, troubleshooting, and follow-up, referring to more complex problems to manager or technical staff./liliResponsible for contributing to the Key Performance Indicators, Service Level Agreements, and Annual Operating Plan of the Travel Operations Team./liliResponsible for meeting the individual Key Performance Indicators of a Travel Operations and Sales Support Specialist./liliActs as an AAA Membership Ambassador by advocating and supporting the growth and retention of AAA Washington members./liliContributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals./liliIncorporates AAAs vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAAs vision mission and values/li/ulpSupervisory Responsibilities:/pulliThis job does not have supervisory responsibility./li/ulpMinimum Qualifications:/pulliHigh school diploma or GED/lili2+ years experience in office support or administrative role/lili1+ years experience in customer service/li/ulpPreferred Qualifications:/pulliAssociates or Bachelors degree/lili4 years of experience in customer service/li/ulpCertificates, Licenses, Registrations:/pulliNone/li/ulpKnowledge, Skills, Abilities:/pulliSkilled in establishing rapport, gaining the trust of others and ability to maintain cooperative working relationships./liliAble to model a high standard of quality and commitment to serving the public and able to anticipate, monitor and meet the needs of members./liliAbility to respond with empathy in an appropriate manner, exhibiting patience and compassion during times of stress./liliAbility to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands./liliSkilled in working independently, prioritizing and following through on assignments with minimal direction./liliSkilled in using MS Office Platform, troubleshooting and navigating technologies/programs/liliExcellent written and verbal communication skills./liliStrong documentation and accuracy skills, ability to notice discrepancies and inconsistencies in available information./liliAbility to work in a fast-paced environment while ensuring member satisfaction./li/ulpSalary:/pulliHiring Range: $21.04 - $24.18 hourly/li/ulpBenefits We Offer:/pulliHealth insurance (medical, vision, dental and prescription drug)/liliUp to 22 days of Paid Time Off (PTO) in the first year/liliEleven paid holidays in addition to PTO/lili401(k) with Employer Match/liliLife, Short-Term Disability and Long-Term Disability insurance/liliFlexible Spending Accounts/lili4 Hours of Volunteer Time Off per year/liliOn-Demand Pay / Earned Wage Access/liliFree Premier RV AAA Washington Membership/liliTravel, Insurance, and Membership Discounts and Perks/liliPaid, on-going training throughout your career/liliTHRIVE wellness program/liliTax-advantaged commuter benefit/liliFree parking/liliFinancial Literacy Education/li/ulpWork Environment

Physical Demands:/pulliThis role is 100% in person at our Vancouver location./liliThe physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines./li/ulpOther:/pulliEquipment used: Computer, phone, various virtual technologies and programs, other office equipment./liliTravel: Rarely travel/li/ulpTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required./ppDisclaimer: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./p/div