NBT Bank
divh2Relationship Banking Associate/h2pPay Range: $18.50 - $20.81/ppThe role of the Relationship Banking Associate is to deliver high quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal and external customers. This individual will be responsible for the efficient and timely processing of routine transactions and other related services accurately in accordance with policy and procedures. This individual will be responsible for identifying and referring sales opportunities to the appropriate business partner or line of business that will help fulfill the customers need(s). This interaction may be in person or over the telephone. The Relationship Banking Associate will provide support for basic consumer deposit account opening as required./ph3Education And Experience/h3pHigh School Diploma or Equivalent/ppMinimum one year experience in related banking positions or equivalent sales/customer service experience/ph3Skills And Abilities/h3ulliExcellent listening
communication skills/liliAbility to approach, identify and have conversations with customers and identify needs and opportunities/liliOrganizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills/liliAbility to function in a fast paced, ever-changing environment/liliAbility to work well with people as a team/liliProficient computer skills/li/ulh3Tasks Performed/h3p65% Processes routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms
reports and daily vault balancing. Engages in referral and relationship management in accordance with established objectives and goals. Provides support for new deposit account opening as required. Will adhere to security measures and controls to minimize any potential losses to the company./pp25% Identify customer opportunities through interactive and consultative conversations to assess and address the needs of the customer. Provides services to customers, including but not limited to basic deposit account opening and referring customers to the appropriate business partners when necessary. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customers need in a timely manner./pp5% Participates in community events that support efforts with the Community Reinvestment Act CRA./pp5% Performs other duties as assigned and required./ph3Physical Requirements/h3ulliCommunicate effectively with internal and/or external customers/liliStationary 50% of time/liliMove about within or between locations/liliBend, Twist, Crouch, Squat/liliMove Objects to Maximum 20 lbs/li/ulh3Why Work At Nbt/h3pAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community
because your success drives our success./ph3Wellbeing/h3pAt NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally./ph3Community Involvement/h3pNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace./ph3Culture/h3pNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued./ph3Career Development/h3pWhether youre just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential./ph3Total Rewards/h3pNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives
ensuring you feel valued every step of the way./ph3Business Stability/h3pNBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. Weve weathered the markets ups and downs for over 165 years, all while charting a well-defined growth plan./ph3Benefits For Full-Time Employees/h3ullipstrongGenerous Paid Time Off/strong: At least 22 days annually, prorated in the year of hire./p/lilipstrongParental Leave/strong: Six weeks of paid leave at 100% of your salary./p/lilipstrongComprehensive Medical Coverage/strong: Includes employer contributions to HSA for High Deductible Health Plan participants./p/lilipstrongDental And Vision Coverage/strong: Ensuring your overall health and well-being./p/lilipstrongFlexible Spending Accounts/strong: For healthcare and dependent care expenses./p/lilipstrongEmployer-Paid Disability Coverage/strong: Both short-term and long-term, with an option to purchase additional long-term coverage./p/lilipstrongLife Insurance/strong: Employer-paid basic life insurance, with an option to purchase supplemental coverage./p/lilipstrongVoluntary Benefits/strong: Including hospital, accident, and critical illness coverage./p/lilipstrongRetirement Plans:/strong Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future./p/lilipstrongAdoption Assistance/strong: Supporting your growing family./p/lilipstrongTuition Reimbursement/strong: Invest in your education and career growth./p/lilipstrongEmployee Assistance Program (Eap)/strong: Access to support and resources./p/lilipstrongPet Insurance/strong: For all your furry friends./p/lilipstrongFinancial And Banking Services/strong: Various banking services benefits and financial planning assistance./p/li/ulh3Benefits For Part-Time Employees Working 20+ Hours/Week/h3ullipstrongMedical Coverage/strong: Includes employer contributions to HSA for High Deductible Health Plan participants./p/lilipstrongDental And Vision Coverage/strong: Ensuring your overall health and well-being./p/lilipstrongVoluntary Benefits/strong: Including hospital, accident, and critical illness coverage./p/lilipstrongGenerous Parental Leave/strong: Six weeks of paid leave at 100% of your salary./p/li/ulh3Benefits For All Part-Time Employees/h3ullipstrongRetirement Plans:/strong Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future/p/lilipstrongPaid Sick And Safe Leave/strong: For your health and safety./p/lilipstrongEmployee Assistance Program (Eap)/strong: Access to support and resources./p/lilipstrongFinancial And Banking Services/strong: Various banking services benefits and financial planning assistance./p/li/ul/div
communication skills/liliAbility to approach, identify and have conversations with customers and identify needs and opportunities/liliOrganizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills/liliAbility to function in a fast paced, ever-changing environment/liliAbility to work well with people as a team/liliProficient computer skills/li/ulh3Tasks Performed/h3p65% Processes routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms
reports and daily vault balancing. Engages in referral and relationship management in accordance with established objectives and goals. Provides support for new deposit account opening as required. Will adhere to security measures and controls to minimize any potential losses to the company./pp25% Identify customer opportunities through interactive and consultative conversations to assess and address the needs of the customer. Provides services to customers, including but not limited to basic deposit account opening and referring customers to the appropriate business partners when necessary. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customers need in a timely manner./pp5% Participates in community events that support efforts with the Community Reinvestment Act CRA./pp5% Performs other duties as assigned and required./ph3Physical Requirements/h3ulliCommunicate effectively with internal and/or external customers/liliStationary 50% of time/liliMove about within or between locations/liliBend, Twist, Crouch, Squat/liliMove Objects to Maximum 20 lbs/li/ulh3Why Work At Nbt/h3pAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community
because your success drives our success./ph3Wellbeing/h3pAt NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally./ph3Community Involvement/h3pNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace./ph3Culture/h3pNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued./ph3Career Development/h3pWhether youre just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential./ph3Total Rewards/h3pNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives
ensuring you feel valued every step of the way./ph3Business Stability/h3pNBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. Weve weathered the markets ups and downs for over 165 years, all while charting a well-defined growth plan./ph3Benefits For Full-Time Employees/h3ullipstrongGenerous Paid Time Off/strong: At least 22 days annually, prorated in the year of hire./p/lilipstrongParental Leave/strong: Six weeks of paid leave at 100% of your salary./p/lilipstrongComprehensive Medical Coverage/strong: Includes employer contributions to HSA for High Deductible Health Plan participants./p/lilipstrongDental And Vision Coverage/strong: Ensuring your overall health and well-being./p/lilipstrongFlexible Spending Accounts/strong: For healthcare and dependent care expenses./p/lilipstrongEmployer-Paid Disability Coverage/strong: Both short-term and long-term, with an option to purchase additional long-term coverage./p/lilipstrongLife Insurance/strong: Employer-paid basic life insurance, with an option to purchase supplemental coverage./p/lilipstrongVoluntary Benefits/strong: Including hospital, accident, and critical illness coverage./p/lilipstrongRetirement Plans:/strong Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future./p/lilipstrongAdoption Assistance/strong: Supporting your growing family./p/lilipstrongTuition Reimbursement/strong: Invest in your education and career growth./p/lilipstrongEmployee Assistance Program (Eap)/strong: Access to support and resources./p/lilipstrongPet Insurance/strong: For all your furry friends./p/lilipstrongFinancial And Banking Services/strong: Various banking services benefits and financial planning assistance./p/li/ulh3Benefits For Part-Time Employees Working 20+ Hours/Week/h3ullipstrongMedical Coverage/strong: Includes employer contributions to HSA for High Deductible Health Plan participants./p/lilipstrongDental And Vision Coverage/strong: Ensuring your overall health and well-being./p/lilipstrongVoluntary Benefits/strong: Including hospital, accident, and critical illness coverage./p/lilipstrongGenerous Parental Leave/strong: Six weeks of paid leave at 100% of your salary./p/li/ulh3Benefits For All Part-Time Employees/h3ullipstrongRetirement Plans:/strong Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future/p/lilipstrongPaid Sick And Safe Leave/strong: For your health and safety./p/lilipstrongEmployee Assistance Program (Eap)/strong: Access to support and resources./p/lilipstrongFinancial And Banking Services/strong: Various banking services benefits and financial planning assistance./p/li/ul/div