Intake-Mail Representative (REMOTE)

divh2Intake-Mail Representative/h2pCome join our amazing team and work remote. The Intake-Mail Representative is responsible for providing support to the Loan Administration Support Department by reviewing, distributing, and processing incoming correspondence. Perform all duties in accordance with the companys policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range is $19.00/hr to $20.50/hr./ppWhat Youll Do:/pulliSorts all incoming correspondence (hard copy mail and emails) received by internal and external customers and perform an initial review of the item to determine proper next steps for resolution./liliDistribution of customer requests to appropriate internal business units for handling and resolution./liliCompletes a full review of Loan Admin Support requests received to determine the validity of the requests and if proper authorizations are included prior to handling./liliIdentifies and sets up Loan Admin Support requests within our workflow system for incoming customer complaints and disputes./liliResponsible for rejecting requests that do not meet submission requirements within Carrington policies, state and/or federal guidelines./liliProcesses incoming and returned hard copy mail daily./liliPerforms other duties or special projects as assigned./li/ulpWhat Youll Need:/pulliKnowledge of Microsoft Office Suite required/liliKnowledge of relevant industry-specific software packages preferred/liliOutstanding attention to detail and strong organizational skills/liliAbility to interact with senior management/liliAbility to organize and prioritize own work schedule on short-term basis/liliStrong math skills, balance and check results for accuracy/liliAbility to compose letters/liliAbility to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly/liliHigh school diploma or GED required./liliOne (1) to three (3) years administrative experience in a professional environment, financial services industry preferred./li/ulpOur Company:/ppCarrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope youll consider joining our growing team of uniquely talented professionals as we transform residential real estate./ppWhat We Offer:/pulliComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed./liliAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal./liliCustomized training programs to help you advance your career./liliEmployee referral bonuses so youll get paid to help Carrington and Vylla grow./liliEducational Reimbursement./liliCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates./li/ulpNotice to all applicants: Carrington does not do interviews or make offers via text or chat./ppCarrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company./p/div