Nexamp
divh2Customer Retention Representative/h2pDo you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp!/ppThis is where you can learn from industry leaders and become one yourself. Its fast-paced, mission-based work that challenges the status quo. Be on the team thats changing the world./ph3What Were Looking For/h3pNexamp is looking to hire Customer Retention Representatives to join their Customer Retention
Collections team. At Nexamp, were reinventing how people connect with clean energy. As part of our Customer Retention Team, youll play a critical role in keeping customers engaged, informed, and excited about their community solar subscription. Were looking for curious, proactive problem-solvers who thrive in fast-paced environments and know how to turn challenging conversations into positive experiences. If you enjoy helping people, simplifying complex concepts, and finding creative solutions when the path isnt always clear, this is the role for you./ppYou will be hybrid out of Chicago, IL. You will report to the Supervisor, Customer Retention
Collections./ph3What Youll Do/h3pDeliver empathetic, solution-oriented support that builds trust, loyalty, and customer satisfaction./ppResolve customer concerns with a focus on first call resolution to improve satisfaction and reduce churn./ppDe-escalate challenging conversations with confidence, professionalism, and control./ppClearly explain billing, product, and technical concepts in simple, customer-friendly language./ppWork creatively in ambiguous situationsfinding solutions, improving processes, and shaping the customer experience./ppBe proactive: remind customers about open balances, confirm contact details, and guide them toward payment solutions that reduce churn./ppHandle customer requests across multiple channels, including:/pulliIncoming calls (inbound support and retention conversations)/liliOutbound calls (follow-ups, outreach, or retention efforts)/liliEmails (clear, timely, professional written communication)/li/ulpMeet performance expectations, including maintaining an 85% QA score and handling 60+ calls per day to start (targets adjust with experience and available tools)./ppEmbrace growth and curiosity: adapt to a constantly changing environment, take initiative, and stay open to learning and development opportunities./ppBe receptive to regular coaching, feedback, and training to continuously improve skills and contribute to team success./ph3What Youll Bring/h3p2+ years of experience in customer service, sales, retention, or other customer-facing rolespreferably in a contact center environment./ppPrevious experience with utilities or in the renewable energy or environmental fields is preferred./ppDemonstrated ability to manage escalations and guide conversations toward positive outcomes./ppComfortable with CRM tools (Salesforce, Zendesk, or similar)./ppGrowth mindsetadaptable, resourceful, and energized by solving problems and building better processes./ppAbility to stay positive and composed during challenging conversations./ppOpenness to feedback and coaching as part of ongoing professional development./ppCommitment to Nexamps mission and have a passion for solving tomorrows climate crisis today./ppDemonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization./ppExperience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality./ppAbility to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions./ppExpertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry./ppEagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions./ppstrongIf you dont meet 100% of the above qualifications, but see yourself contributing, please apply./strong/ppAt Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change./ph3Youll Love Working Here Because/h3pNot only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!/ph3Compensation/h3pThe reasonably estimated salary for this role at Nexamp ranges from $23.00-$28.00 per hour. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Companys stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location./ppNexamps People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes./p/div
Collections team. At Nexamp, were reinventing how people connect with clean energy. As part of our Customer Retention Team, youll play a critical role in keeping customers engaged, informed, and excited about their community solar subscription. Were looking for curious, proactive problem-solvers who thrive in fast-paced environments and know how to turn challenging conversations into positive experiences. If you enjoy helping people, simplifying complex concepts, and finding creative solutions when the path isnt always clear, this is the role for you./ppYou will be hybrid out of Chicago, IL. You will report to the Supervisor, Customer Retention
Collections./ph3What Youll Do/h3pDeliver empathetic, solution-oriented support that builds trust, loyalty, and customer satisfaction./ppResolve customer concerns with a focus on first call resolution to improve satisfaction and reduce churn./ppDe-escalate challenging conversations with confidence, professionalism, and control./ppClearly explain billing, product, and technical concepts in simple, customer-friendly language./ppWork creatively in ambiguous situationsfinding solutions, improving processes, and shaping the customer experience./ppBe proactive: remind customers about open balances, confirm contact details, and guide them toward payment solutions that reduce churn./ppHandle customer requests across multiple channels, including:/pulliIncoming calls (inbound support and retention conversations)/liliOutbound calls (follow-ups, outreach, or retention efforts)/liliEmails (clear, timely, professional written communication)/li/ulpMeet performance expectations, including maintaining an 85% QA score and handling 60+ calls per day to start (targets adjust with experience and available tools)./ppEmbrace growth and curiosity: adapt to a constantly changing environment, take initiative, and stay open to learning and development opportunities./ppBe receptive to regular coaching, feedback, and training to continuously improve skills and contribute to team success./ph3What Youll Bring/h3p2+ years of experience in customer service, sales, retention, or other customer-facing rolespreferably in a contact center environment./ppPrevious experience with utilities or in the renewable energy or environmental fields is preferred./ppDemonstrated ability to manage escalations and guide conversations toward positive outcomes./ppComfortable with CRM tools (Salesforce, Zendesk, or similar)./ppGrowth mindsetadaptable, resourceful, and energized by solving problems and building better processes./ppAbility to stay positive and composed during challenging conversations./ppOpenness to feedback and coaching as part of ongoing professional development./ppCommitment to Nexamps mission and have a passion for solving tomorrows climate crisis today./ppDemonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization./ppExperience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality./ppAbility to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions./ppExpertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry./ppEagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions./ppstrongIf you dont meet 100% of the above qualifications, but see yourself contributing, please apply./strong/ppAt Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change./ph3Youll Love Working Here Because/h3pNot only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!/ph3Compensation/h3pThe reasonably estimated salary for this role at Nexamp ranges from $23.00-$28.00 per hour. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Companys stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location./ppNexamps People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes./p/div