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Spade Recruiting

Customer Service Rep - WFH

Spade Recruiting, Grand Rapids, Michigan, United States, 49503

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divh2Partnering To Enhance Benefits/h2pWe partner with labor unions, credit unions, and professional associations across North America to help their members and families access permanent supplemental benefits designed to protect their income and future security./ppOur mission is to serve working families with integrity, care, and professionalism, and were looking for driven, people-focused individuals who want to grow their career while making a meaningful impact from home./ph3Position Overview/h3pIn this role, youll connect directly with members who have requested information about their available benefits. Youll guide them through their options, answer questions, and help ensure they receive the protection and peace of mind they deserve

all in a virtual environment./ph3Key Responsibilities/h3ullipConduct virtual meetings and phone consultations with members to review benefit options/p/lilipListen attentively, identify needs, and provide clear, personalized explanations/p/lilipMaintain organized records and complete all digital documentation accurately/p/lilipCollaborate with team members to reach shared goals and support ongoing initiatives/p/lilipParticipate in training and professional development sessions to continue building skills/p/lilipContribute ideas that improve efficiency and the overall member experience/p/li/ulh3Requirements/h3ullipMust be legally eligible to work in the United States or Canada/p/lilipHigh school diploma or equivalent required/p/lilipProficient using Zoom and basic digital tools/p/lilipStrong communication and active-listening abilities/p/lilipReliable, self-motivated, and comfortable working remotely/p/lilipPrior experience working with people in fast-paced environments is an asset/p/li/ulh3Preferred Attributes/h3ullipNatural ability to build trust and maintain positive relationships/p/lilipAdaptable, dependable, and detail-oriented/p/lilipTeam-oriented with a strong sense of accountability/p/lilipConfident communicator with professionalism and empathy/p/li/ulh3What Youll Receive/h3ullipComprehensive benefits package

dental, prescription, travel, and life coverage/p/lilipWork-from-home flexibility with a schedule that fits your lifestyle/p/lilipPerformance rewards and incentive trips for top achievers/p/lilipCareer advancement opportunities through structured mentorship and leadership training/p/lilipPositive, inclusive environment where effort is recognized and growth is encouraged/p/li/ulh3Make a Difference/h3pIf you enjoy connecting with people, solving problems, and creating meaningful outcomes, this is a chance to build a rewarding remote career with real purpose and long-term stability./ppApply today and take the next step toward a future where your work truly matters./p/div