Onshore SalesForce CRM + RCA Functional

divh2Salesforce CRM+RCA Analyst/h2pAre you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Salesforce CRM+RCA Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model./ppProject Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work youll do/Responsibilities As a Project Delivery Senior Analyst (PDSA) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed./ppThe Operate SFDC CRM + RCA Functional role is responsible for managing the daily operations and support of the Salesforce.com CRM platform within our organization. This role focuses on ensuring system integrity, user support, troubleshooting, and process optimization. The individual will coordinate incident management, perform root cause analysis on CRM-related issues, and drive continuous improvement in system functionality and data quality. Additionally, the role collaborates closely with business stakeholders and technical teams to translate business needs into effective CRM solutions, while adhering to Deloittes standards for compliance, security, and performance./ppResponsibilities include:/pulliOversee daily operations and administrative functions of SFDC CRM, ensuring smooth user experience and system reliability./liliProvide end-user support, resolve incidents, and escalate complex issues as appropriate./liliPerform root cause analysis (RCA) for recurring or critical CRM issues and implement corrective actions./liliParticipate in testing, deployment, and ongoing maintenance of new CRM features and enhancements./liliDocument processes, troubleshooting steps, and best practices to facilitate knowledge transfer and continuous improvement./li/ulpThe Team Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce./ppQualifications Required:/pulli3+ years of hands-on experience in Salesforce.com (SFDC) CRM administration or support/liliUnderstanding of Salesforce platform functionality, including user administration, workflow rules, reports/dashboards, and data management/liliDemonstrated experience with incident management and performing Root Cause Analysis (RCA) for technical and process issues/liliBachelors degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience/liliLimited immigration sponsorship may be available./liliAbility to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve/li/ulpPreferred:/pulliAnalytical ability to manage multiple projects and prioritize tasks into manageable work products/liliAbility to operate independently or with minimum supervision/liliExcellent written and communication skills/liliAbility to deliver technical demonstrations/li/ulpAdditional Requirements:/ppInformation for applicants with a need for accommodation: a href=https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.htmlhttps://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html/a/ppAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law./p/div