North Dakota Staffing
divh2Remote Hotel Coordinator/h2pBy joining Sedgwick, youll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, theres no limit to what you can achieve. Newsweek Recognizes Sedgwick as Americas Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services
Insurance/ppRemaining schedules start after 1pm EST during weekdays and must have weekend availability./ppPrimary Purpose:/ppTo deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partnersensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwicks reputation for excellence./ppEssential Functions and Responsibilities:/pulliServe as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process./liliSearch, evaluate, and secure hotels using internal databases, online platforms, and direct negotiationsbalancing family preferences with carrier guidelines./liliFacilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received./liliCommunicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions./liliCoordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses./liliMaintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents./liliSupport families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care./liliCollaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage./li/ulpAdditional Functions and Responsibilities:/pulliPerforms other duties as assigned./liliSupports the organizations quality program(s)./li/ulpQualifications:/ppEducation
Licensing:/ppBachelors degree or equivalent from an accredited college or university preferred./ppExperience:/ppMinimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries./ppSkills
Knowledge:/ppProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)./ppExcellent and professional phone voice./ppStrong communication, grammar, and interpersonal skills./ppStrong data entry skills with high attention to detail./ppAbility to work independently, show initiative, and perform well under pressure./ppStrong organizational skills and ability to multitask./ppAbility to work effectively in a remote team environment./ppWork Environment:/ppWhen applicable and appropriate, consideration will be given to reasonable accommodations./ppMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines./ppPhysical: Computer keyboarding, travel as required./ppAuditory/Visual: Hearing, vision and talking./ppNote:/ppCredit security clearance, confirmed via a background credit check, is required for this position./ppThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time./ppAlways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles./p/div
Insurance/ppRemaining schedules start after 1pm EST during weekdays and must have weekend availability./ppPrimary Purpose:/ppTo deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partnersensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwicks reputation for excellence./ppEssential Functions and Responsibilities:/pulliServe as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process./liliSearch, evaluate, and secure hotels using internal databases, online platforms, and direct negotiationsbalancing family preferences with carrier guidelines./liliFacilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received./liliCommunicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions./liliCoordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses./liliMaintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents./liliSupport families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care./liliCollaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage./li/ulpAdditional Functions and Responsibilities:/pulliPerforms other duties as assigned./liliSupports the organizations quality program(s)./li/ulpQualifications:/ppEducation
Licensing:/ppBachelors degree or equivalent from an accredited college or university preferred./ppExperience:/ppMinimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries./ppSkills
Knowledge:/ppProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)./ppExcellent and professional phone voice./ppStrong communication, grammar, and interpersonal skills./ppStrong data entry skills with high attention to detail./ppAbility to work independently, show initiative, and perform well under pressure./ppStrong organizational skills and ability to multitask./ppAbility to work effectively in a remote team environment./ppWork Environment:/ppWhen applicable and appropriate, consideration will be given to reasonable accommodations./ppMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines./ppPhysical: Computer keyboarding, travel as required./ppAuditory/Visual: Hearing, vision and talking./ppNote:/ppCredit security clearance, confirmed via a background credit check, is required for this position./ppThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time./ppAlways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles./p/div