Spade Recruiting
Entry Level Customer Service - WFH
Spade Recruiting, Durham, North Carolina, United States, 27701
divh2Union-Labeled Supplemental Benefits Provider/h2pWe are proud to be the only 100% union-labeled supplemental benefits provider in the world, serving as the trusted partner to over 40,000 labor unions and associations across North America and internationally. For more than six decades, our mission has been simple yet powerful
to protect working families by providing them with the supplemental and permanent benefits they need to secure their financial future. Our team helps ensure that union members
including teachers, healthcare professionals, firefighters, veterans, and other essential workers
receive the coverage they deserve when workplace benefits are reduced, lost, or unavailable./ppAt the core of our success is a commitment to integrity, transparency, and service. We believe in building careers that empower people to make a lasting difference. Every team member plays a vital role in helping families understand their benefit options and guiding them toward greater peace of mind. We provide full training, mentorship, and growth opportunities, creating an environment where motivated individuals can achieve long-term success and advance into leadership roles./ph3What Youll Do/h3pThis position is designed for individuals who enjoy helping others, thrive in a fast-paced virtual environment, and want to develop meaningful professional skills. Your daily responsibilities will include:/pulliManaging inbound and outbound calls to union members who have requested benefit information/liliScheduling and conducting virtual appointments using platforms such as Zoom/liliDelivering informative and engaging presentations to help families understand their coverage options/liliUtilizing basic computer programs to maintain client records and submit applications/liliCompleting the necessary paperwork and quality control checks to ensure accuracy and compliance/liliParticipating in leadership and professional development training to build management and mentorship skills/liliCollaborating with team members and leaders to meet daily, weekly, and monthly performance goals/li/ulpYoull be supported every step of the way by experienced mentors and managers who are invested in your personal and professional growth./ph3Qualifications/h3pWere looking for individuals who are:/pulliStrong communicators with excellent interpersonal and listening skills/liliEnergetic, positive, and enthusiastic about helping others/liliAble to build trust and rapport with clients quickly and professionally/liliDetail-oriented and organized, with strong follow-through habits/liliComfortable working independently in a remote environment/liliTeam-oriented and motivated by growth and leadership opportunities/liliExperienced in customer service or sales (preferred but not required)/liliLegally authorized to work in the United States or Canada/li/ulh3What We Offer/h3pWe believe that when our team members succeed, our clients succeed. Thats why we provide one of the most competitive compensation and benefits packages in the industry./pulliFull benefits package after training and onboarding/lili100% remote position
work from anywhere with a reliable internet connection/liliFlexible work schedule to maintain work-life balance/liliComprehensive training program
no prior experience required/liliFast-track advancement opportunities for top performers/liliAnnual all-expenses-paid incentive trips to destinations such as the Bahamas, Cancun, and Las Vegas for qualifying team members/liliSupportive, inclusive, and mission-driven team culture/li/ul/div
to protect working families by providing them with the supplemental and permanent benefits they need to secure their financial future. Our team helps ensure that union members
including teachers, healthcare professionals, firefighters, veterans, and other essential workers
receive the coverage they deserve when workplace benefits are reduced, lost, or unavailable./ppAt the core of our success is a commitment to integrity, transparency, and service. We believe in building careers that empower people to make a lasting difference. Every team member plays a vital role in helping families understand their benefit options and guiding them toward greater peace of mind. We provide full training, mentorship, and growth opportunities, creating an environment where motivated individuals can achieve long-term success and advance into leadership roles./ph3What Youll Do/h3pThis position is designed for individuals who enjoy helping others, thrive in a fast-paced virtual environment, and want to develop meaningful professional skills. Your daily responsibilities will include:/pulliManaging inbound and outbound calls to union members who have requested benefit information/liliScheduling and conducting virtual appointments using platforms such as Zoom/liliDelivering informative and engaging presentations to help families understand their coverage options/liliUtilizing basic computer programs to maintain client records and submit applications/liliCompleting the necessary paperwork and quality control checks to ensure accuracy and compliance/liliParticipating in leadership and professional development training to build management and mentorship skills/liliCollaborating with team members and leaders to meet daily, weekly, and monthly performance goals/li/ulpYoull be supported every step of the way by experienced mentors and managers who are invested in your personal and professional growth./ph3Qualifications/h3pWere looking for individuals who are:/pulliStrong communicators with excellent interpersonal and listening skills/liliEnergetic, positive, and enthusiastic about helping others/liliAble to build trust and rapport with clients quickly and professionally/liliDetail-oriented and organized, with strong follow-through habits/liliComfortable working independently in a remote environment/liliTeam-oriented and motivated by growth and leadership opportunities/liliExperienced in customer service or sales (preferred but not required)/liliLegally authorized to work in the United States or Canada/li/ulh3What We Offer/h3pWe believe that when our team members succeed, our clients succeed. Thats why we provide one of the most competitive compensation and benefits packages in the industry./pulliFull benefits package after training and onboarding/lili100% remote position
work from anywhere with a reliable internet connection/liliFlexible work schedule to maintain work-life balance/liliComprehensive training program
no prior experience required/liliFast-track advancement opportunities for top performers/liliAnnual all-expenses-paid incentive trips to destinations such as the Bahamas, Cancun, and Las Vegas for qualifying team members/liliSupportive, inclusive, and mission-driven team culture/li/ul/div