Bilingual Loan Officer Assistant

divh2Bilingual Loan Officer Assistant/h2pCrossCountry Mortgage (CCM) is the nations number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of Americas fastest-growing private businesses and has received many awards for our standout culture./ppCCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. Youll get unwavering support from all departments and total transparency from the top down./ppCCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program./ph3Position Overview/h3pThe Bilingual Loan Officer Assistant provides support to CrossCountry Mortgage, LLCs (CCM) mortgage loan officers in their daily duties to increase loan production levels. The Bilingual Loan Officer Assistant works directly with CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings./ph3Job Responsibilities/h3ulliAssist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc./liliReview mortgage loan disclosure packages and deliver them to the borrower./liliCreate rate disclosure and re-disclosure packages and deliver them to the borrower./liliReview documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor./liliClarify/correct information and obtain additional information, as necessary, via phone, email, etc./liliGeneral clerical and phone support to loan officers and/or loan processors, as needed./liliWork with management to provide support in various stages and areas of lending and processing as needed./liliAssist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products./liliDeliver appraisals and/or property valuations to the borrower and retrieve proof of receipt./liliTrack outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation./liliFacilitate timely loan closings by working directly with the Title Company and customer to schedules./li/ulh3Qualifications and Skills/h3ulliFluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish./liliHigh School Diploma, General Equivalency Diploma (GED), or educational equivalent from an accredited institution./liliA minimum of 1 year of mortgage-related experience, including customer contact./liliGood communication skills./liliAbility to manage multiple tasks/projects and deadlines simultaneously./liliPrevious sales support experience, preferred./liliProficient with Microsoft Office applications./liliSalesforce working experience./li/ulpCrossCountry Mortgage, LLC offers more than a job, we offer a career. Apply now to begin your path to success!/ppCrossCountry Mortgage, LLC strives to provide employees with a robust benefit package./ppCalifornia residents: Please see CrossCountrys privacy statement for information about how CrossCountry collects and uses personal information about California applicants./ppCrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individuals association with a member of a protected group or any other characteristic protected by federal, state, or local law (Protected Characteristics). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion./ppCrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org./p/div