NYC Staffing
divh2Product Adoption Expert/h2pWe are seeking a Product Adoption Expert to drive deep product adoption and maximize business value across Zooms diverse product portfolio. This role serves as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across our customer base while being deployable for high-impact customer engagements./ppAbout the Team: This role partners closely with Customer Success Managers, Onboarding Managers, and Product teams to accelerate adoption across Zooms innovative solutions, including Zoom Phone, Contact Center, AI Companion, Rooms./ppResponsibilities:/pulliDeployable Customer-Facing Engagements + Product Subject Matter Expertise: Serve as the adoption expert for assigned Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms)/liliStrategic Customer Support: Join customer calls and workshops to map use cases and accelerate product-specific adoption/liliCross-Team Collaboration: Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals/liliCustomer Education: Deliver impactful customer-facing sessions including office hours, deep dives, and workflow clinics/li/ulpScalable
Programmatic Impact:/pulliAsset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to create scalable adoption resources:/liulliMicro-learnings and step-by-step guides/liliComprehensive playbooks and success plans/liliEducational webinars and customer campaigns/liliWorkflow and use case catalogs/li/ulliProgram Management: Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions/liliLaunch Support: Ensure new product launches include adoption-ready materials for immediate CSM and customer use/liliProduct Feedback: Provide strategic feedback to Product teams based on adoption patterns, customer use cases, and implementation blockers/li/ulpSuccess Metrics
KPIs:/pulliProduct Adoption Growth: Increase percentage of customers actively using key features and workflows/liliTime-to-Adoption: Accelerate adoption timelines for new product rollouts/liliScalable Asset Reach: Maximize customer engagement through webinars, micro-learnings, and educational content/liliCSM Enablement Impact: Measure internal adoption of assets and reduction in repetitive support requests/liliRevenue Impact: Contribute to renewals and expansion opportunities tied to product adoption/li/ulpProducts Supported:/pulliAI and CAIC/liliEvents and Webinars/liliZoom Phone/liliRevenue Accelerator/liliContact Center/liliZoom Chat
Productivity Suite (Clips, Whiteboard, Scheduler, Docs, Notetaker, Mail
Calendar)/liliZoom Workplace
Microsoft Better Together/liliZoom Ecosystem: APIs, RTMs, Webhooks, Integrations/li/ulpSalary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications
experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations./ppWays of Working: Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting./ppBenefits: As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways./ppAbout Us: Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. Were problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment./ppOur Commitment: At Zoom, we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us knowwere here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed./ppThink of this opportunity as a marathon, not a sprint! Were building a strong team at Zoom, and were looking for talented individuals to join us for the long haul. No need to rush your application
take your time to ensure its a good fit for your career goals. We continuously review applications, so submit yours whenever youre ready to take the next step. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines./p/div
Programmatic Impact:/pulliAsset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to create scalable adoption resources:/liulliMicro-learnings and step-by-step guides/liliComprehensive playbooks and success plans/liliEducational webinars and customer campaigns/liliWorkflow and use case catalogs/li/ulliProgram Management: Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions/liliLaunch Support: Ensure new product launches include adoption-ready materials for immediate CSM and customer use/liliProduct Feedback: Provide strategic feedback to Product teams based on adoption patterns, customer use cases, and implementation blockers/li/ulpSuccess Metrics
KPIs:/pulliProduct Adoption Growth: Increase percentage of customers actively using key features and workflows/liliTime-to-Adoption: Accelerate adoption timelines for new product rollouts/liliScalable Asset Reach: Maximize customer engagement through webinars, micro-learnings, and educational content/liliCSM Enablement Impact: Measure internal adoption of assets and reduction in repetitive support requests/liliRevenue Impact: Contribute to renewals and expansion opportunities tied to product adoption/li/ulpProducts Supported:/pulliAI and CAIC/liliEvents and Webinars/liliZoom Phone/liliRevenue Accelerator/liliContact Center/liliZoom Chat
Productivity Suite (Clips, Whiteboard, Scheduler, Docs, Notetaker, Mail
Calendar)/liliZoom Workplace
Microsoft Better Together/liliZoom Ecosystem: APIs, RTMs, Webhooks, Integrations/li/ulpSalary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications
experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations./ppWays of Working: Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting./ppBenefits: As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways./ppAbout Us: Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. Were problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment./ppOur Commitment: At Zoom, we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us knowwere here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed./ppThink of this opportunity as a marathon, not a sprint! Were building a strong team at Zoom, and were looking for talented individuals to join us for the long haul. No need to rush your application
take your time to ensure its a good fit for your career goals. We continuously review applications, so submit yours whenever youre ready to take the next step. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines./p/div