Nevada Staffing
divh2Customer Representative/h2pThe Customer Representative performs routine customer contact and/or customer account-related functions, including cashiering, interpreting, analyzing and resolving customer inquiries, billing and/or credit issues by telephone, in person, through written communications, reporting, and/or notification from internal/external sources. May be assigned to any functional area within the Customer Solutions job family. Typical job functions may vary dependent upon job assignment./ppMinimum Qualifications: Previous experience in a customer service, administrative or professional environment preferred. This position must possess strong interpersonal skills and the ability to communicate effectively with internal and external customers. Proficiencies in computer, basic math, and business communications, problem-solving, the ability to prioritize workload, multi-task, organizational skills, and the ability to adapt to changes in technology and processes is required. Must meet Company established keyboarding and skills standards for position. Successful completion of Company required training./ppTypical Job Functions (Responsibilities/duties performed):/pulliPerform customer contact (internal/external) and/or customer account-related responsibilities by telephone, in person and/or in writing, reporting, and/or notification from internal/external sources/liliAssist customers with online resources/liliProvide information, research accounts, respond to and/or resolve billing/rate inquiries and discrepancies, schedule orders to establish and disconnect service, make payment arrangements, perform credit, collection, and billing functions, handle illegal usage accounts, perform cashiering and accurately prepare bank deposits/liliAnalyze and resolve routine situations, customer concerns and/or customer account discrepancies while simultaneously exercising good judgment, applying experience and knowledge/liliHandle emergency phone calls/liliMulti-task in an environment with fluctuating workload, working independently or as a member of a team interfacing with customers, co-workers, supervisors and other department personnel/liliInterpret, follow and apply all Tariffs, Company rules/policies, standard practices for multiple states and jurisdictions/liliMay provide training and share knowledge with department employees as required/liliModerate to heavy use of multiple computer systems/applications simultaneously and accurately/liliComplete assigned duties accurately and efficiently while adhering to production and quality standards/liliConsistently demonstrate a level of excellence in customer service skills including tact and diplomacy when interacting with customers, peers and management/liliMaintain and safeguard confidential information as mandated by federal regulations/liliPerform other duties as assigned/liliRegular and predictable attendance is a condition of employment and is an essential function of the job/li/ulpSalary Details: Las Vegas: $22.28 - $30.15 At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position. It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidates experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process./ppOur History: Southwest Gas Corporation was founded in 1931 and is a subsidiary of Southwest Gas Holdings Inc. We provide natural gas service to Arizona, Nevada, and portions of California. Our communities, and the more than 2 million customers we serve, are the reasons why weve been heating things up for decades. So, whether youre enjoying a backyard barbeque with friends, getting cozy indoors during the winter, or preparing an epicurean delight in your new restaurant, Southwest Gas is here to support your comfort and your lifestyle. Southwest Gas is an equal opportunity employer, disability/veteran./p/div