HR Call Center Representative *REMOTE

divh2HR Call Center Customer Service Rep/h2pWe are hiring for a 100% remote HR Call Center Customer Service Rep for a well-known tech company headquartered in Seattle, WA. This is a contract position with potential for extension. Compensation: $21/hr. Must be able to provide two recent professional references from a past supervisor. Schedules may include one or both weekend days. Start date: February 2nd./ppJob Description: We are on a mission to be Earths Best Employer and need exceptionally talented, bright, and driven people to join our HR Live Support Customer Service Team. As a Call Center HR Assistant, you will play a key role in delivering best-in-class leave of absence, disability, and HR services to employees, applicants, and candidates globally. You will provide accurate, consistent, and timely responses to inquiries through various contact channels, including phone, web case, and chat./ppResponsibilities:/pulliTake ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem-solving and customer service./liliReceive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for leave, disability, and HR-related inquiries./liliResolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures, and escalate when necessary./liliBuild customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employees changing needs./liliRespond to employee-impacting issues that may arise during the leave event and ensure the right communication and documentation occurs./liliUse high judgment, critical thinking, and rationale to balance process adherence with employees needs to analyze and decide on disability, leave, and accommodations requests./liliConsistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and update policies./li/ulpEssential Skills:/pulli3+ years of recent customer support in a call center setting./liliHR knowledge and experience preferred./liliStrong communication skills./liliAbility to show and demonstrate empathy./liliProficiency in computers and ability to research to find answers and information./liliExperience dealing with customers and exceptional use of empathy skills./liliProven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment./liliAbility to manage confidential and sensitive employee information and adhere to strict data privacy standards./liliDetail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities./liliAbility to be flexible./li/ulpWork Environment: This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. You must have a dedicated space in your residence to successfully perform the role and responsibilities./ppJob Type

Location: This is a contract position based out of Las Vegas, NV./ppPay and Benefits: The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:/pulliMedical, dental

vision/liliCritical Illness, Accident, and Hospital/lili401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available/liliLife Insurance (Voluntary Life

ADD for the employee and dependents)/liliShort and long-term disability/liliHealth Spending Account (HSA)/liliTransportation benefits/liliEmployee Assistance Program/liliTime Off/Leave (PTO, Vacation or Sick Leave)/li/ulpWorkplace Type: This is a fully remote position./ppApplication Deadline: This position is anticipated to close on Jan 12, 2026./ppAbout Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law./ppIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options./p/div