Dutch Customer Advisor for Smart Home Appliances

divh2Dutch-speaking Customer Advisor/h2pAre you a Dutch speaker who enjoys assisting customers and solving problems efficiently? On behalf of our client we are looking for a Dutch-speaking Customer Advisor to join their team for a project with a leading premium home appliances brand. In this role, you will be the first point of contact for customers, helping them with questions about products, warranties, repairs and services. By providing clear, friendly, and solution-focused support, you will ensure every customer enjoys an excellent service experience./ph3Key Responsibilities/h3ulliManage incoming customer inquiries via phone, email and chat in Dutch./liliProvide support on product information, orders, warranties, repairs and services./liliGuide customers through troubleshooting steps or escalate cases to technical teams when necessary./liliEnsure timely and accurate follow-up on open cases until resolution./liliKeep records of customer interactions in the CRM system./liliDeliver service with empathy, patience and professionalism, reflecting the high standards of the brand./li/ul/div