Servicing Support Specialist

divh2Loan Servicing Support Specialist/h2pCome join our amazing team and work remote from home! The Loan Servicing Support Specialist is responsible for processing incoming correspondence for ACH enrollment, handling requests related to missing or misapplied payments and fee waivers. Perform all duties in accordance with the companys policies and procedures, all US state and federal laws and regulations, wherein the company operates./ppWhat youll do:/pulliCompletes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with companys policy and procedures./liliReviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question./liliReviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds./liliReviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees./liliProcesses ACH (Auto Pay) enrollment, activation, changes, and cancelation requests./liliCollaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan./li/ulpKnowledge of Microsoft Office Suite required. Must be a team player with strong attention to detail and able to work independently. Knowledge of relevant industry-specific software packages preferred. Analytical, detail oriented. Ability to interact with senior management. Ability to make decisions that have significant impact on the departments credibility, operations, and services. Ability to organize and prioritize own work schedule on short-term basis. Strong math skills, balance and check results for accuracy. Ability to compose letters. Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints./ppWhat youll need:/pulliHigh school diploma or GED required. College education preferred but not required./liliMinimum of two (2) years related mortgage banking, and/or financial industry experience preferred./li/ulpOur company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope youll consider joining our growing team of uniquely talented professionals as we transform residential real estate./ppWhat we offer:/pulliComprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed./liliAccess to several fitness, restaurant, retail (and more!) discounts through our employee portal./liliCustomized training programs to help you advance your career./liliEmployee referral bonuses so youll get paid to help Carrington and Vylla grow./liliEducational Reimbursement./liliCarrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org./li/ulpNotice to all applicants: Carrington does not do interviews or make offers via text or chat. Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company./p/div