Event Experience Manager

divh2Event Management Position/h2pManages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program./ppAdvises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEOs) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations./ph3Candidate Profile/h3pEducation and Experience:/pulliHigh school diploma or GED; 3 years in the event management or related professional area. OR/liliBachelors degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required./li/ulh3Core Work Activities/h3pAssisting in Event Operations:/pulliManages the execution of all aspects of events to include planning, day to day coordination and exit strategies./liliServes as meeting planning advocate and liaison to all operational departments./liliAssists with coordination of all convention group plans and catering needs with all required operational departments./liliVerifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience./liliUtilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEOs), post-convention report and change logs./liliAdvises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary./liliMaintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEOs) prior to group arrival./liliPartners with Conference planning team to verify issues are identified and resolved./liliAttends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production./liliResolves potential meeting or room set issues proactively./liliUtilizes available resources to meet client requests or resolve client issues./liliVerifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations./li/ulpProviding Exceptional Customer Service:/pulliDelivers excellent customer service throughout the customer experience and encourages the same from other employees./liliCoordinates and communicates event details both verbally and in writing to the client and property operations./liliResponds to and handles guest problems and complaints./liliUses personal judgment and expertise to enhance the client experience./liliStays available to solve problems and/or suggest alternatives to previous arrangements./liliWorks to continually improve customer service by integrating obtained feedback and personal judgment into action plans./li/ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law./ppWhy have less when you can have MORE

all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hoteloffering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International./ppBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you./p/div