Credico
Account Manager
Account Manager Position Summary Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world's largest non-profit organizations.
The Account Manager (AM) is responsible for setting up new campaigns, project managing, analyzing, developing processes, identifying areas for optimization, and managing all relationships related to a campaign in an accurate, proactive, and consistent manner. Responsibilities
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Account Manager Position Summary Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world's largest non-profit organizations.
The Account Manager (AM) is responsible for setting up new campaigns, project managing, analyzing, developing processes, identifying areas for optimization, and managing all relationships related to a campaign in an accurate, proactive, and consistent manner. Responsibilities
- Lead and project manage multiple campaigns at any given time while effectively communicating with and managing stakeholders.
- Adhere to a consistent cadence of work to ensure effective project management, communication, and flexibility for changing campaign requirements and targets.
- Work with other departments to manage campaigns through onboarding and offboarding, training, adherence to compliance requirements, and distribution/education of processes and expectations.
- Analyze data to create reporting and metrics to derive actionable items to positively impact your campaign(s).
- Anticipate data needs based off campaign contracts details.
- Seek ways to improve processes, data, reporting, campaign performance, and field experience to optimize quality of service.
- Create documentation of campaign processes, procedures, and guidelines.
- Prevent and quickly resolve any issues for your campaign by working cross functionally with the appropriate internal departments (Finance, Business Intelligence, Business Development, IT, Marketing, Legal, National Account Management, Onboarding/Compliance) and external teams (Client, Sales Offices, Vendors, etc.).
- Provide timely and accurate information or feedback to all requests, questions or concerns from sales offices, clients or internal departments or team members.
- Demonstrate consistent critical and strategic thinking skills on all program aspects to prevent issues and optimize the campaign and client experience.
- Other duties as assigned or are necessary that support the overall business needs.
- May require flexible working hours, as needed, to include nights, weekends, and/or holidays.
- 3 5 years of account management or project management work experience.
- Bachelor's degree preferred with studies in Business, Marketing, Management, or other related field (preferred).
- This position follows a hybrid schedule and requires the ability to reliably commute to our downtown Chicago office.
- Ability to handle critical situations in a calm and effective manner.
- Self-starter, proactive, and solution oriented.
- Seek out solutions to problems through research and ingenuity.
- Proficient in Excel.
- High level of initiative and demonstrated ability to work well in a team environment.
- Strong communication and analytical skills. Able to communicate analytical and campaign information in an organized, clear conscience and effective manner to the correct audience.
- Effective time management including ability to multi-task, organize and prioritize.
- Strong attention to detail and accuracy.
- $60,000-$70,000 annually
- Additional incentives (i.e. discretionary bonuses)
- Company paid holidays
- Paid time off (PTO)
- 401(k) with company match
- Medical, dental, and vision coverage
- Disability insurance
- Accident coverage
- Company-paid life insurance
- Commuter benefits
- Identity theft protection
- Telemedicine services
- Employee Assistance Program (EAP)
- Charitable donation matching
Compensation details: 60000-70000
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