AT&T is hiring: NMS ServiceNow Software Designer (IT SD II) (Government) in Chan

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements. • Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives. • Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. • Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required. • Monitor application performance and availability; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. • Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; perform and document Root Cause Analysis (RCA) and implement corrective actions. • Conduct system performance analysis and tuning to optimize configurations and throughput. • Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate. • This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years. Compliance with Department of Defense (DoDInformation Assurance Technical (IAT) Level 2. • Able to work independently with both local and geographically diverse team members. Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training. • The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. • Experience with at least one of (Agile, Scrum, SDLC). • Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively. • Must be able to process and analyze information and trouble calls submitted by a customer (e.g., Skilled in working within a team environment within a professional office setting. • Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. • Working knowledge of Service Now or other ITSM platforms. • Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. ServiceNow Certified System Administrator. • Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco. • Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. • Experience with databases including MariaDB. Our NMS ServiceNow Software Designer (IT Software Developer II) (Government) earns between $98,100 - $200,000 yearly. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Medical/Dental/Vision coverage Tuition reimbursement program *Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status