Confidential
Head of Business Development & Customer Service
Confidential, Montvale, New Jersey, us, 07645
Head of Business Development & Customer Service
About the Company
Ambitious manufacturer of 4X4 vehicles
Industry Automotive
Type Privately Held
Founded 2016
Employees 1001-5000
Specialties
design manufacturing offroading engineering automotive 4 x 4 offroad vehicles powertrain and suv
About the Role
The Company is in search of a Head of Business Development and Customer Service for the Americas. This pivotal role is focused on spearheading growth in the region, with a strong emphasis on customer retention and maximizing long-term revenue. The successful candidate will be responsible for overseeing the operational excellence of the customer service team, developing and executing a comprehensive customer experience strategy, and driving aggressive growth in aftersales revenue. Key responsibilities also include the development of high-margin profit levers, strategic partnerships, and lifecycle financial modeling. The role demands a leader with extensive senior-level experience in the automotive OEM industry, particularly in aftersales and CX strategy within the Americas, and a proven track record in commercial expertise, strategic execution, and relationship management.
Applicants for the Head of Business Development and Customer Service role at the company should hold a Bachelor's degree, with a post-graduate degree such as an MBA being preferred. The ideal candidate will have a background in parts distribution, accessory marketing, and the management of pre-owned vehicle programs. They must be adept at creating structure in ambiguous situations, developing complex project plans, and delivering results with multiple stakeholders. The role requires exceptional communication and persuasion skills, as well as the ability to influence senior leadership and external business partners. Experience in new venture development and a deep understanding of the financial drivers behind the automotive secondary market are also essential. The Head of Business Development will lead, develop, and inspire a high-performing, multi-functional team dedicated to commercial excellence and customer loyalty.
Hiring Manager Title Executive Vice President
Travel Percent Less than 10%
Functions
Business Development Operations
About the Company
Ambitious manufacturer of 4X4 vehicles
Industry Automotive
Type Privately Held
Founded 2016
Employees 1001-5000
Specialties
design manufacturing offroading engineering automotive 4 x 4 offroad vehicles powertrain and suv
About the Role
The Company is in search of a Head of Business Development and Customer Service for the Americas. This pivotal role is focused on spearheading growth in the region, with a strong emphasis on customer retention and maximizing long-term revenue. The successful candidate will be responsible for overseeing the operational excellence of the customer service team, developing and executing a comprehensive customer experience strategy, and driving aggressive growth in aftersales revenue. Key responsibilities also include the development of high-margin profit levers, strategic partnerships, and lifecycle financial modeling. The role demands a leader with extensive senior-level experience in the automotive OEM industry, particularly in aftersales and CX strategy within the Americas, and a proven track record in commercial expertise, strategic execution, and relationship management.
Applicants for the Head of Business Development and Customer Service role at the company should hold a Bachelor's degree, with a post-graduate degree such as an MBA being preferred. The ideal candidate will have a background in parts distribution, accessory marketing, and the management of pre-owned vehicle programs. They must be adept at creating structure in ambiguous situations, developing complex project plans, and delivering results with multiple stakeholders. The role requires exceptional communication and persuasion skills, as well as the ability to influence senior leadership and external business partners. Experience in new venture development and a deep understanding of the financial drivers behind the automotive secondary market are also essential. The Head of Business Development will lead, develop, and inspire a high-performing, multi-functional team dedicated to commercial excellence and customer loyalty.
Hiring Manager Title Executive Vice President
Travel Percent Less than 10%
Functions
Business Development Operations