ELVTR
Sales Operations Support Representative
Join ELVTR, a rapidly growing international EdTech startup revolutionizing online education with live online courses taught by industry leaders from companies like Google, Microsoft, Netflix, and Amazon. We are seeking a highly motivated and customer-focused Sales Operations Support Representative to join our sales team. The Sales Support Representative will play a critical role in ensuring the success of our sales efforts by providing operational support to our sales team and delivering exceptional customer service to our clients. This is a full-time remote position with working hours from 8:00 AM to 5:00 PM (Philippine time). Responsibilities
Respond to customer inquiries via email, ensuring timely and exceptional customer service. Handle incoming customer calls, addressing questions and assisting with enrollments when needed. Prepare sales materials and documentation for new course launches. Conduct sales conversations with customers to support the sales team during high-volume periods. Provide administrative and operational support to the sales team. Collaborate with cross-functional teams (Marketing, Finance, Tech, and Operations) to ensure smooth sales processes. Maintain accurate and up-to-date customer records in CRM systems and relevant databases. Identify and propose process optimization solutions to improve efficiency and customer experience.
Join ELVTR, a rapidly growing international EdTech startup revolutionizing online education with live online courses taught by industry leaders from companies like Google, Microsoft, Netflix, and Amazon. We are seeking a highly motivated and customer-focused Sales Operations Support Representative to join our sales team. The Sales Support Representative will play a critical role in ensuring the success of our sales efforts by providing operational support to our sales team and delivering exceptional customer service to our clients. This is a full-time remote position with working hours from 8:00 AM to 5:00 PM (Philippine time). Responsibilities
Respond to customer inquiries via email, ensuring timely and exceptional customer service. Handle incoming customer calls, addressing questions and assisting with enrollments when needed. Prepare sales materials and documentation for new course launches. Conduct sales conversations with customers to support the sales team during high-volume periods. Provide administrative and operational support to the sales team. Collaborate with cross-functional teams (Marketing, Finance, Tech, and Operations) to ensure smooth sales processes. Maintain accurate and up-to-date customer records in CRM systems and relevant databases. Identify and propose process optimization solutions to improve efficiency and customer experience.