SpartanNash
divh2SpartanNash E-Commerce Team Member/h2pAt SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, I cant live without them. Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNashs People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company?/ppLocation: 2470 S. I-75 Bus. Loop - Grayling, Michigan 49738/ph3Job Description/h3pPosition Summary: This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner./ppHeres what youll do:/pulliResponsible to lead the eCommerce process for receiving customers online orders and picking or delegating picking of orders./liliReview customer comments/special instructions, as applicable, to ensure product selected matches customers request; follow up on issues as necessary (i.e., product substitution, etc.)./liliEnsure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction/liliScan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items./liliFollow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed)./liliReport customer issues, shorts, overages, damages to store management immediately./liliResearch and resolve customer complaints/problems in an appropriate and timely manner./liliResponsible to provide focused and effective customer service./liliImplement the Company service program(s) and model high standards of service to achieve positive customer satisfaction./liliFollow all PPE and Safety Guidelines/liliFollow all Food Safety and Cleaning Expectations/liliFollow Guest Experience Guidelines/liliMay be assigned tasks in other departments based on customer experience need/liliAdditional responsibilities may be assigned as needed/li/ulpHeres what youll need:/pulliHigh school diploma or GED (preferred)/liliOne year of retail or related experience preferred./liliStrong written and verbal communication skills; ability to communicate clearly and professionally with customers./liliStrong organization and prioritization skills./liliAbility to make decisions and solve problems./liliSuggestive Selling/Knowledge of Products/liliDetail Oriented/liliAbility to develop knowledge of products and store layout for efficient picking procedures./liliProficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.)./liliAbility to work a flexible schedule based on the needs of the department./li/ulpPhysical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment./ppAs part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package. SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans./ppWe are not able to sponsor work visas for this position./p/div