Arkansas Staffing
Inside Sales & Customer Service Representative
Arkansas Staffing, Paragould, Arkansas, United States, 72450
Inside Sales & Customer Service Representative
Lakeside Metal Specialties, Inc., is seeking a dynamic Inside Sales & Customer Service Representative to support sales growth initiatives and ensure a seamless customer experience from inquiry to order fulfillment. This role is critical in fostering strong relationships with customers, supporting the sales team, and maintaining accurate and efficient internal sales processes through the use of CRM and ERP systems. Responsibilities include: Managing all inbound customer communications (calls, emails, web inquiries) and providing timely, effective solutions with appropriate follow-up. Collaborating with the Outside Sales team to support annual performance goals, customer retention, and new account development. Inputting, managing, and confirming customer orders within the ERP/CRM system, ensuring correct pricing, part revisions, and delivery schedules. Maintaining accurate customer data, process updates, and communication history within CRM systems. Supporting quoting activity by managing RFQs, preparing proposals, maintaining the RFQ log, and tracking project status and outcomes (Won/Lost). Preparing and issuing professional proposals and quotes for customer review and approval. Facilitating internal processes including: new product onboarding and approval workflow, setup sheet creation and routing, tooling PO request and tracking, managing price updates, tooling charges, and promotional pricing entries in ERP/MRP system. Monitoring customer satisfaction and escalating issues to relevant departments when necessary. Tracking and analyzing customer service KPIs, recommending improvements as needed. Assisting with trade show preparation, customer visits, and vendor meetings, including occasional travel. Participating in strategic discussions to improve customer engagement and service delivery. Performing other duties and projects assigned by the VP of Sales and Marketing.
Lakeside Metal Specialties, Inc., is seeking a dynamic Inside Sales & Customer Service Representative to support sales growth initiatives and ensure a seamless customer experience from inquiry to order fulfillment. This role is critical in fostering strong relationships with customers, supporting the sales team, and maintaining accurate and efficient internal sales processes through the use of CRM and ERP systems. Responsibilities include: Managing all inbound customer communications (calls, emails, web inquiries) and providing timely, effective solutions with appropriate follow-up. Collaborating with the Outside Sales team to support annual performance goals, customer retention, and new account development. Inputting, managing, and confirming customer orders within the ERP/CRM system, ensuring correct pricing, part revisions, and delivery schedules. Maintaining accurate customer data, process updates, and communication history within CRM systems. Supporting quoting activity by managing RFQs, preparing proposals, maintaining the RFQ log, and tracking project status and outcomes (Won/Lost). Preparing and issuing professional proposals and quotes for customer review and approval. Facilitating internal processes including: new product onboarding and approval workflow, setup sheet creation and routing, tooling PO request and tracking, managing price updates, tooling charges, and promotional pricing entries in ERP/MRP system. Monitoring customer satisfaction and escalating issues to relevant departments when necessary. Tracking and analyzing customer service KPIs, recommending improvements as needed. Assisting with trade show preparation, customer visits, and vendor meetings, including occasional travel. Participating in strategic discussions to improve customer engagement and service delivery. Performing other duties and projects assigned by the VP of Sales and Marketing.