New Mexico Staffing
Virology Customer Representative - San Jose, CA
New Mexico Staffing, San Jose, California, United States, 95112
divh2Virology Customer Representative/h2pThe Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our companys customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our companys values and standards as governed by our policies and ensuring that our company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies./ppThis is a field-based sales position that is responsible for covering the San Jose, California territory. This role also includes and is not limited to Fresno, California. The ideal location to reside is within this territory or within a reasonable commuting distance to those workload centers. Travel (%) varies based on candidates location within the geography./ppPrimary Responsibilities:/pulliCommunicates product information in a way thats meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customers needs./liliEngages in informed discussions about products with HCP customers
knowing when/how to seek and provide additional information./liliWithin select customer accounts, acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities./liliFor select customer accounts/HCPs, coordinates with customer team to develop customer strategy
outlining strategy for interactions/ relationship, solutions and potential offerings for customer./liliShares learnings and best practices from one customer to help other customers meet their needs./liliDemonstrates a focus on better health outcomes (considers the HCP
patient experience)./liliProvides input into resource allocation decisions across customers./liliIdentifies and selects programs/services available in the library of our resources to address customer needs./liliMaintains current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders./liliInfluences beyond their specific geography or product area./liliEmbraces and maximizes new technological capabilities and channels to engage customers./liliEngages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation./li/ulpVirology Specific:/pulliThe Virology Customer Representative demonstrates the ability to execute at each stage of the sales process. This role creates a compelling and logical rationale in positioning our companys Virology products versus the competition by focusing on appropriate patient types and use of supportive approved resources./liliDemonstrates the ability to stay ahead of market trends, assesses impact of dynamics on current business state and makes proactive recommendations to meet the future needs of the business./liliDemonstrates innovation, resilience and is able to adapt to ambiguous/evolving business environments./liliDemonstrates advanced ability to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to position Virology products and collaborates with customers on focused and customized business strategy./liliDemonstrates the ability to identify customer/market segments and industry conditions in local market. Special emphasis on Specialty Pharmacy to leverage business opportunities and understanding of Virology products distribution channels/challenges./liliDemonstrates the ability to drive results by appropriately managing the total Virology product portfolio by prioritizing individual opportunities and plan execution through customer segmentation, targeting and business analysis./liliArticulates the complexities of the HIV payer environment, recognizing the role each stakeholder plays in the ability to access our companys Virology product portfolio./liliDemonstrates the ability to apply understanding of account needs and inter-dependencies in order to develop and execute account plans. Collaborates and models teamwork with extended members of the Virology Account Team (CLs, CTLs, Managed Care, Marketing) in the development of long-term account plans and customer centric solutions to improve value for both customers and patients./liliDemonstrates the ability to embrace and maximize current and future technological capabilities and multi-channel opportunities to engage customers./liliDemonstrates high-level collaboration skills to optimally maximize customer interactions and territory management with cross-functional Virology and non-Virology stakeholders such as Community Liaisons, IDS executives, fellow District members etc./liliDemonstrates the ability to forge and manage business relationships with difficult to access customers in a no sample environment./liliDemonstrates ability to function effectively and employ a business owner mindset during business cycles undergoing a high degree of change, including flexing across customer segments, product portfolios, and working in flexible matrix configurations./liliDemonstrates high-level compliance with all Company policies and procedures./li/ulpPosition Qualifications:/ppMinimum Requirements:/pulliBachelors Degree with at least 2 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices)./liliValid Drivers license./liliWilling to travel within the assigned territory to visit customers in-person and for national sales meetings/conferences./li/ulpPreferred Experience and Skills:/pulliMinimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience./liliPreference for specialty sales experience across multiple specialty markets with a preference for launch experience./liliExperience in pharma, biotech or medical device sales./liliDemonstrated experience developing and executing plans for engaging customers and meeting customer needs./liliDemonstrated success in establishing, developing and maintaining relationships./liliPrior experience working in a highly regulated industry or environment where compliance to laws and policies is critical./liliAccount experience working in complex hospital systems, teaching Institutions and community hospitals./liliDemonstrated skill set to identify account inter-dependencies and build partnerships with key stakeholders/departments./liliExperience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders./liliCurrent disease state customers acknowledge individual as a trusted and reliable representative./liliExperience interacting with scientific thought leaders and developing advocates across an adoption continuum./liliDemonstrated ability to develop customer relationships in a challenging-to-access or no sampling environment./liliHigh level of business acumen and account management skills./liliCurrent relationships with key opinion leaders within designated account preferred./liliLeadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information./liliUnderstanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment./li/ulpRequired Skills:/pulliAccount Management, Account Management, Account Planning, Adaptability, Business Administration, Business Analysis, Business Strategies, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Service, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Virology, Pharmaceutical Sales Training, Product Data Management Systems, Sales Calls, Sales Metrics, Sales Pipeline Management/li/ulpPreferred Skills:/pulliAccount Management, Account Management, Account Planning, Adaptability, Business Administration, Business Analysis, Business Strategies, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Service, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Virology, Pharmaceutical Sales Training, Product Data Management Systems, Sales Calls, Sales Metrics, Sales Pipeline Management/li/ulpSalary Range: $104,200.00 - $163,900.00/ppThis position is eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days./ppYou can apply for this role through a href=https://jobs.merck.com/us/enhttps://jobs.merck.com/us/en/a (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting./p/div
knowing when/how to seek and provide additional information./liliWithin select customer accounts, acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities./liliFor select customer accounts/HCPs, coordinates with customer team to develop customer strategy
outlining strategy for interactions/ relationship, solutions and potential offerings for customer./liliShares learnings and best practices from one customer to help other customers meet their needs./liliDemonstrates a focus on better health outcomes (considers the HCP
patient experience)./liliProvides input into resource allocation decisions across customers./liliIdentifies and selects programs/services available in the library of our resources to address customer needs./liliMaintains current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders./liliInfluences beyond their specific geography or product area./liliEmbraces and maximizes new technological capabilities and channels to engage customers./liliEngages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation./li/ulpVirology Specific:/pulliThe Virology Customer Representative demonstrates the ability to execute at each stage of the sales process. This role creates a compelling and logical rationale in positioning our companys Virology products versus the competition by focusing on appropriate patient types and use of supportive approved resources./liliDemonstrates the ability to stay ahead of market trends, assesses impact of dynamics on current business state and makes proactive recommendations to meet the future needs of the business./liliDemonstrates innovation, resilience and is able to adapt to ambiguous/evolving business environments./liliDemonstrates advanced ability to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to position Virology products and collaborates with customers on focused and customized business strategy./liliDemonstrates the ability to identify customer/market segments and industry conditions in local market. Special emphasis on Specialty Pharmacy to leverage business opportunities and understanding of Virology products distribution channels/challenges./liliDemonstrates the ability to drive results by appropriately managing the total Virology product portfolio by prioritizing individual opportunities and plan execution through customer segmentation, targeting and business analysis./liliArticulates the complexities of the HIV payer environment, recognizing the role each stakeholder plays in the ability to access our companys Virology product portfolio./liliDemonstrates the ability to apply understanding of account needs and inter-dependencies in order to develop and execute account plans. Collaborates and models teamwork with extended members of the Virology Account Team (CLs, CTLs, Managed Care, Marketing) in the development of long-term account plans and customer centric solutions to improve value for both customers and patients./liliDemonstrates the ability to embrace and maximize current and future technological capabilities and multi-channel opportunities to engage customers./liliDemonstrates high-level collaboration skills to optimally maximize customer interactions and territory management with cross-functional Virology and non-Virology stakeholders such as Community Liaisons, IDS executives, fellow District members etc./liliDemonstrates the ability to forge and manage business relationships with difficult to access customers in a no sample environment./liliDemonstrates ability to function effectively and employ a business owner mindset during business cycles undergoing a high degree of change, including flexing across customer segments, product portfolios, and working in flexible matrix configurations./liliDemonstrates high-level compliance with all Company policies and procedures./li/ulpPosition Qualifications:/ppMinimum Requirements:/pulliBachelors Degree with at least 2 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices)./liliValid Drivers license./liliWilling to travel within the assigned territory to visit customers in-person and for national sales meetings/conferences./li/ulpPreferred Experience and Skills:/pulliMinimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience./liliPreference for specialty sales experience across multiple specialty markets with a preference for launch experience./liliExperience in pharma, biotech or medical device sales./liliDemonstrated experience developing and executing plans for engaging customers and meeting customer needs./liliDemonstrated success in establishing, developing and maintaining relationships./liliPrior experience working in a highly regulated industry or environment where compliance to laws and policies is critical./liliAccount experience working in complex hospital systems, teaching Institutions and community hospitals./liliDemonstrated skill set to identify account inter-dependencies and build partnerships with key stakeholders/departments./liliExperience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders./liliCurrent disease state customers acknowledge individual as a trusted and reliable representative./liliExperience interacting with scientific thought leaders and developing advocates across an adoption continuum./liliDemonstrated ability to develop customer relationships in a challenging-to-access or no sampling environment./liliHigh level of business acumen and account management skills./liliCurrent relationships with key opinion leaders within designated account preferred./liliLeadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information./liliUnderstanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment./li/ulpRequired Skills:/pulliAccount Management, Account Management, Account Planning, Adaptability, Business Administration, Business Analysis, Business Strategies, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Service, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Virology, Pharmaceutical Sales Training, Product Data Management Systems, Sales Calls, Sales Metrics, Sales Pipeline Management/li/ulpPreferred Skills:/pulliAccount Management, Account Management, Account Planning, Adaptability, Business Administration, Business Analysis, Business Strategies, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Service, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Virology, Pharmaceutical Sales Training, Product Data Management Systems, Sales Calls, Sales Metrics, Sales Pipeline Management/li/ulpSalary Range: $104,200.00 - $163,900.00/ppThis position is eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days./ppYou can apply for this role through a href=https://jobs.merck.com/us/enhttps://jobs.merck.com/us/en/a (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting./p/div