nitra
divh2Sales Support Representative/h2pNew York, New York, USA/ppSales / Full Time / On-site/ppNitras mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. Nitra will offer physicians and medical clinics around the country cards, loans, accounts, payments, and expense management products they crucially need, in an all-in-one platform powered by machine learning technologies. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the worlds leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD./ppWe are seeking a highly organized and detail-oriented Sales Support Representative to join our growing team. This role is critical in ensuring seamless collaboration between Sales, Customer Success, and Operations. You will support Account Executives (AEs), Sales Development Representatives (SDRs), and Customer Success Managers (CSMs) by assisting with customer inquiries, maintaining data accuracy, and strengthening the overall customer experience./ph3Your responsibilities will include:/h3ulliSupport Sales and CSM teams through timely follow-ups on customer inquiries, outstanding tasks, and order-related updates./liliMatch customer needs to the correct products by assisting with catalog organization, SKU mapping, product identification, and supply list preparation./liliAssist with product procurement, including verifying availability, coordinating with vendors, and ensuring accurate product information is shared with internal teams./liliProcess and track purchase orders (POs) and invoices, ensuring accuracy and proper documentation across internal systems./liliUse internal databases and tools to manage product data, customer information, order details, and workflow updates./liliMake and receive customer service calls, document issues clearly, and provide timely follow-ups to ensure customer satisfaction./liliAddress product-related questions from customers, Sales, and CSM teams with clarity, accuracy, and a service-oriented mindset./liliResolve order-related issues including delays, discrepancies, and follow-up requests, escalating to the appropriate team when necessary./liliSupport AEs and SDRs with administrative tasks such as data entry, updating CRM records, preparing supply lists, and gathering product documentation./liliPartner with Operations to maintain accurate product and catalog data, resolve discrepancies, and improve internal workflows./liliContribute to process improvements that streamline customer interactions, enhance team efficiency, and drive a better customer experience./li/ulh3You have:/h3ulli2-7 years of experience working closely with Customer Success and Sales teams./liliStrong background in catalog organization, SKU mapping, and product identification./liliExperience with product-based inquiries from customers or internal teams./liliAbility to collaborate effectively with Operations to ensure data accuracy./liliCustomer service experience, including making and receiving calls./liliAbility to follow up on orders, product issues, and customer requests with professionalism./liliExperience supporting AEs and SDRs with administrative or account-related tasks./liliExcellent communication, organization, and attention to detail./li/ulh3We offer:/h3ulliEquity - Everyone at Nitra is an owner. When the company wins, you win./liliCompetitive Salary - Youre the best of the best, and your salary will reflect your experience and reward your contributions to Nitra./liliFlexible vacation policy - You work hard and deserve to recharge however and whenever you want./liliHealth Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options./liliRetirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match./li/ulpThe base salary range for this full-time position is $60k - $75k + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed reflect the base salary only, and do not include bonus, equity, or benefits./ppNitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law./p/div