Big Y
Customer Service Specialist (Big Y Express)
Big Y, Stafford Springs, Connecticut, United States, 06076
Job Responsibilities
Operate a cash register, lottery, and scanner
using correct scan or ring method. Maintain daily logs and status reports. Ability to operate equipment
in location while following established best practices. Process customer transactions. Oversee and direct workflow
of customer service employees. Collaborate with management
in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met. Handle customer transactions
and resolve customer concerns as necessary. Provide training
as needed through expertise and knowledge. Resolve complaints
following established procedures, seeking management support when necessary. Accurately scan/ring all items. Handle tenders
following company policies. Build relationships, educate our customers , and create sales. Adhere to all Company policies/procedures
and government regulations. Adhere to all Company loss prevention policies
and procedures (e.g., controlling waste and utilities, damaged goods, reporting theft, etc.). Complete all training requirements
by respective due dates. Stocking and cleaning interior and exterior
of the building. Accurately handle and secure all monies, funds
and other media assigned. Requirements
Ability to represent A Culture of Caring
and
The Pursuit of Excellence
through Big Y's Firm Foundations (Character, Collaboration, Personal Development, Actions & Results). Must project a clean and professional appearance. Must be a team player
with a positive attitude and businesslike conduct. Ability to operate within Company policies , procedures, and standards. Ability to work a flexible schedule
in accordance with the needs of the store. Attention to detail, accuracy, ability to prioritize and follow-through. Possess excellent organizational, interpersonal, and communication skills. Ability to learn and utilize computer applications. Must be at least 18 years of age. Must consent to and pass a drug screen and background investigation
at time of hire.
Operate a cash register, lottery, and scanner
using correct scan or ring method. Maintain daily logs and status reports. Ability to operate equipment
in location while following established best practices. Process customer transactions. Oversee and direct workflow
of customer service employees. Collaborate with management
in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met. Handle customer transactions
and resolve customer concerns as necessary. Provide training
as needed through expertise and knowledge. Resolve complaints
following established procedures, seeking management support when necessary. Accurately scan/ring all items. Handle tenders
following company policies. Build relationships, educate our customers , and create sales. Adhere to all Company policies/procedures
and government regulations. Adhere to all Company loss prevention policies
and procedures (e.g., controlling waste and utilities, damaged goods, reporting theft, etc.). Complete all training requirements
by respective due dates. Stocking and cleaning interior and exterior
of the building. Accurately handle and secure all monies, funds
and other media assigned. Requirements
Ability to represent A Culture of Caring
and
The Pursuit of Excellence
through Big Y's Firm Foundations (Character, Collaboration, Personal Development, Actions & Results). Must project a clean and professional appearance. Must be a team player
with a positive attitude and businesslike conduct. Ability to operate within Company policies , procedures, and standards. Ability to work a flexible schedule
in accordance with the needs of the store. Attention to detail, accuracy, ability to prioritize and follow-through. Possess excellent organizational, interpersonal, and communication skills. Ability to learn and utilize computer applications. Must be at least 18 years of age. Must consent to and pass a drug screen and background investigation
at time of hire.