Inside Sales Representative (Business to Business)-Remote

divh2Inside Sales Representative (Business To Business) - Remote/h2pInside Sales Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services./ppA new career powered by you. Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Representative, youll join an organically diverse team from 70+ countries where all members contribute and support each others success and well-being, proudly united as game-changers./ppCareer growth and personal development. This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of free Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned./ppWhat you will do in this role. As an Inside Sales Representative working from home, you will:/pulliTelephone sales calls and email communication to sell in new acceptance. Made to both new and existing prospects./liliAgents will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value./liliFunction between sales channels and business to facilitate lead management to help close lead./liliServicing merchant inquiries and escalations around merchant enrollment/set up./liliResearch skills to look up multiple data points and funnel information into Excel./liliA specialist will help customers set up the payment system to enable them to receive payments./liliMay run reporting, provide business pertinent insight for meetings, and resolve leads needing more information./liliEnsure service delivered to our customers meets contractual Key Performance Indicator (KPIs) expected dials per day 40 to 50 estimated of 10 minutes per call./liliExpected to hit sales quota defined by leadership each month./liliClarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer./liliListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer./liliGreet customers in a courteous, friendly, and professional manner using agreed upon procedures./liliMaintain basic knowledge of client products and/or services./liliPrepare complete and accurate work including appropriately notating accounts as required./liliParticipate in activities designed to improve customer satisfaction and business performance./liliTrack, document, and retrieve information in call tracking database/liliRespond to customer inquiries by referring them to published materials, secondary sources, or more senior staff./liliThe ability to de-escalate situations and tough conversations around product offerings/pricing./liliDeliver expert customer experienceswith a smile./li/ulpYour qualifications. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Enablement Partner Representative (Remote) role include:/pulliA high school diploma and/or GED./liliThe following internet providers are not accepted: T-Mobile, ATT Wireless, Verizon Wireless, Verizon 5G, Hughes Net, ViaSat, Starlink, Telesat, OneWeb, Project Kuiper, DISH/DishNet, Amazon.com IE, Earthlink, WildBlue, Xplore, Xplore Net, ARSAT, Canada Satellite, Ground Control and Rise Broadband./liliProviding a white glove customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing./liliExcellent verbal and written skills./liliAbility to influence decisions around change./liliExceptional listening and relationship building skills./liliProficient multitasking and system navigation./liliCreative problem solver./liliDemonstrate resiliency in a fast-paced metrics driven environment./liliProficient in Microsoft Office with proficiency in Excel./liliOperate in a heavily regulated environment./liliTeam oriented behavior./liliAbility to overcome objections./liliSales experience 1+ years (preferred)./liliFinancial/credit card processing experience./li/ulpWhats in it for you. One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:/pulliThe base salary range for this position is $16 per hour, plus incentives that align with individual and company performance (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies./liliBenefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days./liliPaid 9-day training and 11-day transition./liliLucrative employee referral bonus opportunities./liliCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more./lili401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)./liliHealth and wellness programs with trained partners to help promote a healthy you./liliMentorship programs that support your rewarding career journey./liliWork-from-home convenience with company-supplied technologies./liliPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support./liliCelebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more./li/ulpReimagine the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice./ppPhysical

mental requirements. While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature./ppEligibility to work. In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence./ppWhere job may be performed. Currently, this position may be performed only in the states listed here./p/div