Scenthound
Membership Sales Associate - $22/hr plus commission (Dog Grooming)
Scenthound, Lake Zurich, Illinois, United States, 60047
Front Desk Sales Associate
Full Time
Total Average Compensation: $20$22/hour (plus additional sales bonus opportunities) Schedule: 3540 hours/week | Closed Sundays Location: Lake Zurich & Buffalo Grove, Illinois Who We Are
Scenthound isn't your typical dog grooming shopwe're transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy. At Scenthound, we're more than just dog loverswe're a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart. Our North Star
We remove barriers so people can love and connect with their dogs every day. Our Core Values
Dog First
We speak dog. One Pack
We support each other. Bring Love
We love what we do. Seek Growth
We invest in ourselves and each other. Make a Difference
We are the change. About the Role
As a Front Desk Sales Associate, you are the first impression of Scenthound. This role is a blend of sales, customer service, and operational excellence. You'll build relationships with dog parents, educate them on our wellness-focused services, and drive growth through memberships, product add-ons, and appointment rebooking. This is a great role for someone who is hands-on, tech-savvy, and ready to make an impact through measurable results. What You'll Do
Manage inbound leads through our CRM, schedule appointments Educate customers about our services to drive membership and product sales Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales Recommend add-on services based on dog needs Deliver an exceptional, informative customer experienceevery time Collaborate with grooming and management teams for optimal scheduling and service delivery Troubleshoot customer concerns and ensure satisfaction Help maintain a safe, clean, and welcoming front-of-house environment What We're Looking For
Sales Experience: Background in retail, hospitality, or membership-based sales is preferred Customer Service: Experience providing high-quality, solutions-based service Dog Lover: Passion for pet health and wellness is a plus Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way Tech-Savvy: Familiar with CRM, POS, and scheduling systems Analytical: Ability to read and act on performance data Leadership Potential: Motivated to take initiative and support team success Benefits & Perks
Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager Health benefits: Medical, dental, and vision (for full-time employees) Paid Holidays: 4 in a Year Time off: Paid time off (PTO) for both full- and part-time team members Work-life balance: No late evenings, and closed on Sundays Unlimited: Snacks and Drinks on the house Free Grooming: Bring in your pet for free grooming once a month Financial perks: Participation in tip pool, merit-based raises Bonus opportunities up to $500/month based on results Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community Ready to Join the Pack?
If you're a people-person, a self-starter, and a dog lover who thrives in a results-driven role, we want to meet you! Apply now and help redefine the dog grooming experience.
Full Time
Total Average Compensation: $20$22/hour (plus additional sales bonus opportunities) Schedule: 3540 hours/week | Closed Sundays Location: Lake Zurich & Buffalo Grove, Illinois Who We Are
Scenthound isn't your typical dog grooming shopwe're transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy. At Scenthound, we're more than just dog loverswe're a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart. Our North Star
We remove barriers so people can love and connect with their dogs every day. Our Core Values
Dog First
We speak dog. One Pack
We support each other. Bring Love
We love what we do. Seek Growth
We invest in ourselves and each other. Make a Difference
We are the change. About the Role
As a Front Desk Sales Associate, you are the first impression of Scenthound. This role is a blend of sales, customer service, and operational excellence. You'll build relationships with dog parents, educate them on our wellness-focused services, and drive growth through memberships, product add-ons, and appointment rebooking. This is a great role for someone who is hands-on, tech-savvy, and ready to make an impact through measurable results. What You'll Do
Manage inbound leads through our CRM, schedule appointments Educate customers about our services to drive membership and product sales Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales Recommend add-on services based on dog needs Deliver an exceptional, informative customer experienceevery time Collaborate with grooming and management teams for optimal scheduling and service delivery Troubleshoot customer concerns and ensure satisfaction Help maintain a safe, clean, and welcoming front-of-house environment What We're Looking For
Sales Experience: Background in retail, hospitality, or membership-based sales is preferred Customer Service: Experience providing high-quality, solutions-based service Dog Lover: Passion for pet health and wellness is a plus Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way Tech-Savvy: Familiar with CRM, POS, and scheduling systems Analytical: Ability to read and act on performance data Leadership Potential: Motivated to take initiative and support team success Benefits & Perks
Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager Health benefits: Medical, dental, and vision (for full-time employees) Paid Holidays: 4 in a Year Time off: Paid time off (PTO) for both full- and part-time team members Work-life balance: No late evenings, and closed on Sundays Unlimited: Snacks and Drinks on the house Free Grooming: Bring in your pet for free grooming once a month Financial perks: Participation in tip pool, merit-based raises Bonus opportunities up to $500/month based on results Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community Ready to Join the Pack?
If you're a people-person, a self-starter, and a dog lover who thrives in a results-driven role, we want to meet you! Apply now and help redefine the dog grooming experience.