Solar Energy Solutions
Sales Development Representative (SDR) - Inbound Lead Qualification
Solar Energy Solutions, Lexington, Kentucky, United States, 40507
Sales Development Representative
As the first point of contact for most new prospects, the Sales Development Representative (SDR) plays a critical role in shaping the customer experience and setting the stage for successful solar sales. This position focuses on handling inbound inquiriesprimarily from prospective customersand qualifying leads for handoff to our Solar Consultant sales team. You'll represent our brand with professionalism and warmth, guiding potential solar buyers through the early stages of their journey. While you won't be closing sales, your ability to build rapport, ask the right questions, and make a great first impression is essential to our success. This role is a great fit for someone with inbound call center experience in industries like telecommunications, cable/internet, insurance, utilities, or automotive sales. If you've worked in a structured environment taking inbound calls, qualifying customers, and using scripts or CRM systems, you likely already have the core skills needed to succeed here. On site in office at Lexington Kentucky. But unlike big, high-volume call centers, you won't just be another headset. You'll be the go-to expert in this function at a smaller, purpose-driven solar company, where your ideas and initiative matter. It's a chance to apply your skills in a more flexible, meaningful settinghelping people take the first step toward energy independence. Key responsibilities include: Handle inbound phone calls from prospective solar customers (approx. 80% of total calls), as well as current customer inquiries and service requests (approx. 20%). Qualify inbound leads using a standardized script and criteria: gather essential information, assess fit, and gauge readiness to move forward. Warm up prospects by embodying our brand voice, building rapport, and helping them feel confident and informed. Route qualified leads to our Solar Consultants for technical follow-up, proposal generation, site visits and closing. Document interactions and lead details thoroughly in our CRM to ensure a smooth transition for the sales team. Make outbound follow-up calls to missed leads, voicemails, and form fills to re-engage prospects quickly and efficiently. Respond to inbound emails from interested parties and engage in initial email outreach when appropriate. Filter out non-sales-related calls (e.g., B2B vendors, service requests) and route them appropriately within the organization. Conduct customer satisfaction calls after installation to ensure a positive experience and identify any unresolved issues. Request online reviews and referrals from happy customers to help build our brand and generate additional leads.
As the first point of contact for most new prospects, the Sales Development Representative (SDR) plays a critical role in shaping the customer experience and setting the stage for successful solar sales. This position focuses on handling inbound inquiriesprimarily from prospective customersand qualifying leads for handoff to our Solar Consultant sales team. You'll represent our brand with professionalism and warmth, guiding potential solar buyers through the early stages of their journey. While you won't be closing sales, your ability to build rapport, ask the right questions, and make a great first impression is essential to our success. This role is a great fit for someone with inbound call center experience in industries like telecommunications, cable/internet, insurance, utilities, or automotive sales. If you've worked in a structured environment taking inbound calls, qualifying customers, and using scripts or CRM systems, you likely already have the core skills needed to succeed here. On site in office at Lexington Kentucky. But unlike big, high-volume call centers, you won't just be another headset. You'll be the go-to expert in this function at a smaller, purpose-driven solar company, where your ideas and initiative matter. It's a chance to apply your skills in a more flexible, meaningful settinghelping people take the first step toward energy independence. Key responsibilities include: Handle inbound phone calls from prospective solar customers (approx. 80% of total calls), as well as current customer inquiries and service requests (approx. 20%). Qualify inbound leads using a standardized script and criteria: gather essential information, assess fit, and gauge readiness to move forward. Warm up prospects by embodying our brand voice, building rapport, and helping them feel confident and informed. Route qualified leads to our Solar Consultants for technical follow-up, proposal generation, site visits and closing. Document interactions and lead details thoroughly in our CRM to ensure a smooth transition for the sales team. Make outbound follow-up calls to missed leads, voicemails, and form fills to re-engage prospects quickly and efficiently. Respond to inbound emails from interested parties and engage in initial email outreach when appropriate. Filter out non-sales-related calls (e.g., B2B vendors, service requests) and route them appropriately within the organization. Conduct customer satisfaction calls after installation to ensure a positive experience and identify any unresolved issues. Request online reviews and referrals from happy customers to help build our brand and generate additional leads.