Wolters Kluwer
Account Relationship Management Specialist II
Wolters Kluwer, Waltham, Massachusetts, United States, 02451
Account Relationship Management Specialist II
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. The Account Relationship Management Specialist II role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits. As an Account Relationship Management Specialist II, you will expand your client portfolio, actively identifying and developing new business opportunities. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth. Key tasks include: Identify and develop new business opportunities within assigned market. Engage with clients to understand their needs and align them with the organization's offerings. Prepare and deliver effective sales presentations and product demonstrations. Negotiate product/service terms with moderate authority. Maintain comprehensive records of customer interactions and sales metrics. Follow up on leads and convert them into sales. Manage customer accounts and ensure their satisfaction. Collaborate with internal teams to address customer requirements and issues. Assist in the preparation of sales forecasts and performance reports. Participate in developing strategies to achieve sales targets. You're a great fit if you meet these requirements: Bachelor's Degree Strong verbal and written communication skills. Understanding of principles and practices for effective customer service. Familiarity with the organization's products or services. Ability to engage in moderate negotiation and sales tactics. Proficient use of Customer Relationship Management tools. Capability to resolve moderately complex customer issues. Strong organizational and time-management skills. Basic analytics for tracking performance and metrics. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Compensation: 67,300.00 - 115,300.00 USD. This role is eligible for Commission.
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. The Account Relationship Management Specialist II role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits. As an Account Relationship Management Specialist II, you will expand your client portfolio, actively identifying and developing new business opportunities. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth. Key tasks include: Identify and develop new business opportunities within assigned market. Engage with clients to understand their needs and align them with the organization's offerings. Prepare and deliver effective sales presentations and product demonstrations. Negotiate product/service terms with moderate authority. Maintain comprehensive records of customer interactions and sales metrics. Follow up on leads and convert them into sales. Manage customer accounts and ensure their satisfaction. Collaborate with internal teams to address customer requirements and issues. Assist in the preparation of sales forecasts and performance reports. Participate in developing strategies to achieve sales targets. You're a great fit if you meet these requirements: Bachelor's Degree Strong verbal and written communication skills. Understanding of principles and practices for effective customer service. Familiarity with the organization's products or services. Ability to engage in moderate negotiation and sales tactics. Proficient use of Customer Relationship Management tools. Capability to resolve moderately complex customer issues. Strong organizational and time-management skills. Basic analytics for tracking performance and metrics. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Compensation: 67,300.00 - 115,300.00 USD. This role is eligible for Commission.